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Peverell, Roger
2017
Perpustakaan Kuala Lumpur
ISBN
9781907794490
Excerpt:
Financial services industry -- Technological innovations.
Relevance:
0.0000
Mathe, Hervé
2016 2015
Perpustakaan Kuala Lumpur
ISBN
9789814719575
Excerpt:
Service industries - Technological innovations
Relevance:
0.0000
Niemeier, Stefan, 1973- Zocchi, Andrea. Catena, Marco, 1977-
2013
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN
9781118656662
Excerpt:
Retail trade -- Technological innovations
Relevance:
0.0000
Soudagar, Reza Iyer, Vinay Hildebrand, Volker
2012
Perpustakaan Kuala Lumpur
ISBN
9780071786973
Excerpt:
Customer services - Technological innovations
Relevance:
0.0000
Turow, Joseph.
2011
Perpustakaan Kuala Lumpur
ISBN
9780300165012
Excerpt:
Customer services -- Technological innovations.
Relevance:
0.0000
Reis Pinheiro, Carlos Andre, 1940-
2011
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN
9780470647547
Excerpt:
Customer relations -- Technological innovations.
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0.0000
Chesbrough, Henry William, 1956-
"The father of Open Innovation is back, this time with his most expansive, most significant book yet. Open Innovation described a new paradigm for the management of industrial innovation in the 21st century: How useful industrial knowledge today is widely distributed around the world and firms must open up to work with external partners to commercialize internal innovations, and allow unused internal ideas to be taken to market by others externally. Chesbrough's forthcoming Open Services Innovation demonstrates how the open innovation approach applies to companies both in the service businesses and those that want to be there. The book explains how companies must make two crucial shifts: one from products to services; and the other from closed to open innovation. Readers will discover: A competitive strategy and approach to business for today's services-based economy; A framework with guiding principles that will enable any business unit, company or industry to experience renewed growth and profits. Four new concepts are introduced and described in detail: Think of Your Business as a Services Business Co-Create with Customers and Partners Extend Services Innovation Outside Your Organization Transform Your Business Model with Services and Open Innovation Also learn about Services Innovation in Large and Smaller Companies, Open Services Innovation for Services Businesses, and Services Innovation in Emerging Economies Chesbrough enlightens his readers by explaining the need to develop a new perspective about business, one that rethinks the business models in a services-based economy. Chesbrough establishes that the future prosperity of companies comes from progressive shift to a largely services-based economy, driven by continued innovation. Chesbrough provides more than anecdotal material on how we must view industries, he leads us to examine how we do business. It is one thing to think of the automobile as a means for transportation, it's another to thing to provide transportation services over a life time"--Provided by publisher.
2011
Perpustakaan Kuala Lumpur
ISBN
9780470905746
Excerpt:
Open services innovation : rethinking your business to grow and compete in a new era / Chesbrough
Relevance:
0.0000
Bettencourt, Lance A.
2010
ISBN
9780071713009
Excerpt:
Service innovation : how to go from customer needs to breakthrough services / Bettencourt, Lance A.
Relevance:
0.0000
Bernoff, Josh. Schadler, Ted.
2010
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN
9781422155639
Excerpt:
Customer services -- Technological innovations
Relevance:
0.0000
Davis , Mark M.
2003
Perpustakaan Kuala Lumpur
Excerpt:
Service Industries - Technological Innovations - Management
Relevance:
0.0000
Gallouj, Faiz
2002
ISBN
9781840646702
Excerpt:
Customer services - Technological innovations
Relevance:
0.0000
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