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Cover image for The new financial services agenda :   rethinking business models and creating engaging customer experiences in financial services
Peverell, Roger
2017
Perpustakaan Kuala Lumpur
ISBN 
9781907794490
Excerpt: 
Financial services industry -- Customer services.
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Cover image for Winning in Service Markets :  Success through People, Technology and Strategy
Wirtz, Jochen
2017
Perpustakaan Kuala Lumpur
ISBN 
9781944659059
Excerpt: 
Service industries -- Marketing.
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0.0000
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Cover image for Living innovation :  competing in the 21st century access economy
Mathe, Hervé
2016 2015
Perpustakaan Kuala Lumpur
ISBN 
9789814719575
Excerpt: 
Customer services
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Faris Azzaki, 1990- author. Amir Faisal, author. Mohamad Ezrin Shah, editor.
2014
Pustaka KL @ Keramat
ISBN 
9789671186671
Excerpt: 
Customer services
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Cover image for TRUE STORY : How to Combine Story and Action to Transform Your Business /​
Montague, Ty, author.
Is your company a storyteller or a storydoer? The old way to market a business was storytelling. But in today's world, simply communicating your brand's story in the hope that customers will listen is no longer enough. Instead, your authentic brand must be evident in every action the organization undertakes. Today's most successful businesses are storydoers. These companies create products and services that, from the very beginning, are manifestations of an authentic and meaningful story, one told primarily through action, not advertising. In True Story, creative executive Ty Montague argues that any business, regardless of size or industry, can embrace the principles of storydoing. Indeed, our best-run companies, from small start-ups to global conglomerates, organize around a coherent narrative that is then broadcast through every action they take (from product design to customer service to marketing). Montague shows why storydoing firms are nimble, more adaptive to change, and more efficiently run businesses.
2013
Pustaka KL @ Keramat
ISBN 
9781422170687
Excerpt: 
Branding (Marketing)
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Cover image for Winning the customer : turn consumers into fans and get them to spend more
Imbriano, Lou
2012
Perpustakaan Kuala Lumpur
ISBN 
9780071775267
Excerpt: 
Customer services.
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Cover image for Key account management : tools and techniques for achieving profitable key supplier status
Cheverton, Peter.
2012
Perpustakaan Kuala Lumpur
ISBN 
9780749463519
Excerpt: 
Customer services.
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Cover image for The daily you :   how the new advertising industry is defining your identity and your worth
Turow, Joseph.
2011
Perpustakaan Kuala Lumpur
ISBN 
9780300165012
Excerpt: 
Customer services -- Technological innovations.
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0.0000
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Cover image for The power of Foursquare :   7 innovative ways to get customers to check in wherever they are
Gallo , Carmine
2011
Perpustakaan Kuala Lumpur
ISBN 
9780071773171
Excerpt: 
The power of Foursquare : 7 innovative ways to get customers to check in wherever they are /
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Cover image for Sales & service excellence
Leadbetter, Jane
2011
Perpustakaan Kuala Lumpur
ISBN 
9781852526719
Excerpt: 
Sales & service excellence / Leadbetter, Jane
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Cover image for C-Scape : conquer the forces changing business today
Kramer, Larry 1950-
2010
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780061984976
Excerpt: 
Customer services
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Cover image for The relationship age
2010
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780982908310
Excerpt: 
Customer services
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0.0000
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