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Zeithaml, Valarie A. Bitner, Mary Jo

2003

Perpustakaan Kuala Lumpur

ISBN

9780071199148

Excerpt:

Services marketing Zeithaml, Valarie A.

Relevance:

0.1800

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Zeithaml, Valarie A. Parasuraman, A. Berry, Leonard L.

1990

ISBN

9780029357019

Excerpt:

Delivering quality service : balancing customer perceptions and expectations Zeithaml, Valarie A.

Relevance:

0.1797

Available:

A.Zethaml, Valairie

2002

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780071199148

Excerpt:

Service marketing A.Zethaml, Valairie

Relevance:

0.0000

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