Do the right thing : How dedicated employees create loyal customerd and large profits

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Title:

Do the right thing : How dedicated employees create loyal customerd and large profits

Author:

Parker, James F. (James Francis) 1947-

ISBN:

9780132343343

Personal Author:

Parker, James F. (James Francis) 1947-

Publication Information:

Upper Saddle River, New Jersey : Wharton school, c2008.

Physical Description:

ix, 263p. ; 21 cm.

General Note:

Includes index.

Subject Term:

Southwest Airlines Co. -- Management

Airlines -- United States -- Management

Customer relations -- United States

Customer services -- United States

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