Cover image for Do the right thing : How dedicated employees create loyal customerd and large profits
Title:
Do the right thing : How dedicated employees create loyal customerd and large profits
Author:
Parker, James F. (James Francis) 1947-
ISBN:
9780132343343
Personal Author:
Parker, James F. (James Francis) 1947-
Publication Information:
Upper Saddle River, New Jersey : Wharton school, c2008.
Physical Description:
ix, 263p. ; 21 cm.
General Note:
Includes index.
Subject Term:
Southwest Airlines Co. -- Management

Airlines -- United States -- Management

Customer relations -- United States

Customer services -- United States