A complaint is a gift : Recovering customer loyalty when things go wrong

Title:

Author:

Barlow, Janelle, 1943-

Molle

ISBN:

9781576755822

Personal Author:

Publication Information:

San Francisco : Berrett-Koehler Publishers, c2008.

Physical Description:

ix, 287p. ; 23 cm.

Subject Term:

Added Author:

Library	Item Barcode	Material Type	Shelf Number	Status
Searching... Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul	39292004170792	Adult Non-fiction Book	658.8343/BAR	Searching... Unknown