Cover image for When customers think we don't care : ending actions that self-destruct companies, customer service and jobs
Title:
When customers think we don't care : ending actions that self-destruct companies, customer service and jobs
Author:
Buchanan, Richard W.
ISBN:
9780070138636
Personal Author:
Buchanan, Richard W.
Edition:
3rd ed.
Publication Information:
Sydney : McGraw Hill, c2008.
Physical Description:
366 p. ; 21 cm.
General Note:
Includes index.
Subject Term:
Customer relations

Consumer satisfaction

Customer services

Succes in business