Title:
Business process mapping : improving customer satisfaction
Author:
Jacka, J. Mike
ISBN:
9780470444580
Personal Author:
Edition:
2nd ed.
Publication Information:
New Jersey : John Wiley & Sons, c2009.
Physical Description:
322 p. ; 24 cm.
General Note:
Includes index.
Available:*
Library | Item Barcode | Material Type | Shelf Number | Status |
|---|---|---|---|---|
Searching... | 39292004194280 | Adult Bussiness & Economic (openshelf) | 658.812/JAC | Searching... |