Title:
Quality management for IT services : perspectives on business and process performance
Author:
Praeg, Claus-Peter, 1973-
Spath, Dieter
ISBN:
9781616928896
Publication Information:
Hershey, PA : Business Science Reference, c2010.
Physical Description:
xiv, 332 p. : ill. ; 28 cm.
Abstract:
"This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.
Available:*
Library | Item Barcode | Material Type | Shelf Number | Status |
|---|---|---|---|---|
Searching... | 39292004210969 | Adult Reference | (R)004.0684/QUA | Searching... |
Searching... | 39292004231339 | Adult Reference | (R)004.0684/QUA | Searching... |