Satisfied customers tell three friends, angry customers tell 3,000 : Running a business in today's consumer-driven world

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Title:

Author:

Blackshaw, Pete

ISBN:

9780385522724

Personal Author:

Edition:

1st ed.

Publication Information:

New york : Doubleday, c2008.

Physical Description:

193 p. ; 21 cm.

General Note:

Includes index.

Subject Term:

Library	Item Barcode	Material Type	Shelf Number	Status
Searching... Perpustakaan Kuala Lumpur	39292004164343	Adult Bussiness & Economic (openshelf)	658.812/BLA	Searching... Unknown