Assessing service quality : satisfying the expectations of library customers

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Title:

Author:

Hernon, Peter

Altman, Ellen.

Dugan, Robert E., 1952-

ISBN:

9780838913086

Personal Author:

Edition:

Third edition.

Publication Information:

Chicago : ALA Editions, an imprint of the American Library Association, 2015.

Physical Description:

xiii, 218p. : ill. ; 28 cm

Subject Term:

Added Author:

Library	Item Barcode	Material Type	Shelf Number	Status
Searching... Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail	39292004509609	Adult Reference	(R)025.5/HER	Searching... Unknown