Cover image for The enemy within: Actions that self-destruct companies, customer service & jobs
Title:
The enemy within: Actions that self-destruct companies, customer service & jobs
Author:
Buchanan, Richard W.
ISBN:
9789831364864
Personal Author:
Buchanan, Richard W.
Publication Information:
Kuala Lumpur: Synergy Books International, 2003
Physical Description:
vi, 247 p. 21cm
Subject Term:
Customer Service-Quality control