Cover image for The real-time contact center : strategies, tactics and technologies for building a profitable service and sales operation
Title:
The real-time contact center : strategies, tactics and technologies for building a profitable service and sales operation
Author:
Flusss, Donna
ISBN:
9780814472569
Personal Author:
Flusss, Donna
Publication Information:
New York : Amacom , 2005
Physical Description:
222 p. ; 24 cm
Subject Term:
Call centers -- Management

Call centers -- Computer network resources

Customer services -- Management