Title:
Complaint management : the heart of CRM
Author:
Stauss, Bernd
ISBN:
9780324202649
Personal Author:
Publication Information:
Australia : Thomson , 2004.
Physical Description:
310 p. ; 24 cm.
General Note:
Includes index.
Available:*
Library | Item Barcode | Material Type | Shelf Number | Status |
|---|---|---|---|---|
Searching... | 39292004062314 | Adult Non-fiction Book | 658.812/STA | Searching... |