Cover image for Service strategy: management moves for customer results
Title:
Service strategy: management moves for customer results
Author:
Horovitz, Jacques
ISBN:
9780273675839
Personal Author:
Horovitz, Jacques
Edition:
2nd ed.
Publication Information:
Harlow [England]: bPearson Education 2004
Physical Description:
xv, 205 p. : ill. ; 24 cm.
General Note:
Includes index
Subject Term:
Customer services -- Management

Consumer satisfaction

Customer relations
Added Author:
Horovitz, Jacques