Cover image for Five star service, one star budget : how to create magic moments for your customers that get you notice, remembered, and referred
Title:
Five star service, one star budget : how to create magic moments for your customers that get you notice, remembered, and referred
Author:
Heppell, Michael.
ISBN:
9780273707929
Personal Author:
Heppell, Michael.
Publication Information:
Harlow : Pearson Edu., 2006.
Physical Description:
128 p. : ill.; 23.5 cm.
Subject Term:
Customer services -- Management

Consumer satisfaction