pt. I. Chaos and uncertainty -- 1. September 11, 2001 -- 2. Why me? -- 3. Gearing up -- 4. A strategy emerges -- 5. All those bones -- 6. Phase I : DNA testing -- 7. The most critical of tools -- 8. The summit meeting -- 9. An alternate test -- 10. A remarkable woman -- 11. The kinship panel -- 12. The "big mini" -- 13. An alternative arrives on the scene -- 14. Their lives mattered -- 15. An important role for metadata -- 16. American Airlines flight 587 -- 17. Emphasis -- pt. II. More than science -- 18. 2002 : a new year -- 19. Frustrations -- 20. A corner turned -- 21. Running out of identifications -- 22. The end, but not finished -- 23. A policy change and a funeral -- 24. The first anniversary -- 25. 2003 : the first six months -- 26. Finally...SNPs -- 27. Quality assurance -- 28. Out of the box -- pt. III. Winding down and moving on -- 29. Identifications : the third year -- 30. The terrorists -- 31. Now it's our turn -- 32. When it's my turn -- 33. Statistics -- Epilogue : DNA made the identification -- Photo section -- Cast of characters -- Glossary.