Cover image for Chocolates on the pillow aren't enough : reinventing the customer experience
Title:
Chocolates on the pillow aren't enough : reinventing the customer experience
Author:
Tisch, Jonathan M.
ISBN:
9780470043554
Personal Author:
Tisch, Jonathan M.
Publication Information:
Hoboken, N.J. : John Wiley & Sons, Inc., c2007.
Physical Description:
xii, 256 p. ; 24 cm.
Subject Term:
Hospitality industry -- Customer services

Hotels

Customer relations