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Cover image for Five star service, one star budget : how to create magic moments for your customers that get you notice, remembered, and referred
Five star service, one star budget : how to create magic moments for your customers that get you notice, remembered, and referred
Heppell, Michael.
2006
ISBN 
9780273707929
Excerpt: 
Five star service, one star budget : how to create magic moments for your customers that get you
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Cover image for The power to predict : how real-time businesses anticipate customer needs, create opportunities, and beat the competition
The power to predict : how real-time businesses anticipate customer needs, create opportunities, and beat the competition
Ranadive, Vivek.
2006
ISBN 
9780071450140
Excerpt: 
Customer services
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Cover image for Amaze your customer! : creative tips on winning and keeping your customers
Amaze your customer! : creative tips on winning and keeping your customers
Zanetti, Daniel.
2006
Perpustakaan Kuala Lumpur, Cawangan Setiawangsa
ISBN 
9780749445577
Excerpt: 
Amaze your customer! : creative tips on winning and keeping your customers Zanetti, Daniel.
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Cover image for Amaze your customer! : creative tips on winning and keeping your customers
Amaze your customer! : creative tips on winning and keeping your customers
Zanetti, Daniel.
2006
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 
9780749445577
Excerpt: 
Amaze your customer! : creative tips on winning and keeping your customers Zanetti, Daniel.
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Cover image for Amaze your customer! : creative tips on winning and keeping your customers
Amaze your customer! : creative tips on winning and keeping your customers
Zanetti, Daniel.
2006
ISBN 
9780749445577
Excerpt: 
Amaze your customer! : creative tips on winning and keeping your customers Zanetti, Daniel.
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Cover image for Service strategy: management moves for customer results
Service strategy: management moves for customer results
Horovitz, Jacques
2004
ISBN 
9780273675839
Excerpt: 
Service strategy: management moves for customer results/ Horovitz, Jacques
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Cover image for Value-based marketing for bottom-line success
Value-based marketing for bottom-line success
De Bonis, J. Nicholas Balinski, Eric Allen, Phil
2003
ISBN 
9780071396561
Excerpt: 
Customer services - Management
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Cover image for When customers think we dont care : ending action that self-destruct companies, customers service and jobs
When customers think we dont care : ending action that self-destruct companies, customers service and jobs
Buchanan, Richard W.
2002
Perpustakaan Kuala Lumpur
ISBN 
9780074709306
Excerpt: 
When customers think we dont care : ending action that self-destruct companies, customers service
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Cover image for Total access
Total access
McKenna, Regis
2002
ISBN 
9781578512447
Excerpt: 
Customer services
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Cover image for Built for use
Built for use
Donoghue, Karen
2002
Perpustakaan Kuala Lumpur
ISBN 
9780071383042
Excerpt: 
Customer services - Management
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Cover image for Built for use : driving profitability through the user experince
Built for use : driving profitability through the user experince
Donoghue, Karen
2002
Perpustakaan Kuala Lumpur
ISBN 
9780071383042
Excerpt: 
Customer service - Management
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Cover image for When customers think we don't care
When customers think we don't care
Buchanan, Richard W.
2002
Perpustakaan Kuala Lumpur
ISBN 
9780074709306
Excerpt: 
Customer services
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