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Cover image for The challenger customer :   selling to the hidden influencer who can multiply your results
Adamson, Brent, author Dixon, Matthew, 1972- author Spenner, Pat, author Toman, Nick, author
2015
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 
9781101980408
Excerpt: 
Customer relations.
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A. Sanusi, 1973- author.
2015
Pustaka KL @ Keramat
ISBN 
9789670620190
Excerpt: 
Malaysia -- Social life and customs
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Cover image for The pious ones :    the world of Hasidim and their battles with America
Berger, Joseph, 1945- author
2014
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780062123343
Excerpt: 
Jews -- New York (State) -- New York -- Social life and customs
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Cover image for Watching the English :   the hidden rules of English behaviour
Fox, Kate
2014 2004
Perpustakaan Kuala Lumpur
ISBN 
9781444785203
Excerpt: 
England -- Social life and customs
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Cover image for Romancing the brand :   how brands create strong, intimate relationships with customers
Halloran, Tim, 1969-
2014
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 
9781118611289
Excerpt: 
Customer relations.
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Faris Azzaki, 1990- author. Amir Faisal, author. Mohamad Ezrin Shah, editor.
2014
Pustaka KL @ Keramat
ISBN 
9789671186671
Excerpt: 
Customer relations
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Cover image for Likeable business : why today's consumers demand more and how leaders can deliver
Kerpen, Dave.
2013
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780071800471
Excerpt: 
Customer relations.
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Cover image for Service failure : the real reasons employees struggle with customer service and what you can do about it
Toister, Jeff.
2013
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780814431993
Excerpt: 
Customer relations.
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Cover image for Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
Grandey, Alicia Diefendorff, James Rupp, Deborah E., 1975-
2013
Perpustakaan Kuala Lumpur
ISBN 
9781848729490
Excerpt: 
Customer relations.
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Cover image for Managing the new customer relationship :  strategies to engage the social customer and build lasting value
Gordon, Ian, 1952 June 19-
2013
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 
9781118092217
Excerpt: 
Managing the new customer relationship : strategies to engage the social customer and build
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Cover image for CUSTOMER RELATIONSHIP MANAGEMENT: CONCEPTS AND CASES
Rai, Alok Kumar, author.
2013
Pustaka KL @ Keramat
ISBN 
9788120346956
Excerpt: 
Customer relations -- Management -- Case studies
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Cover image for TRUE STORY : How to Combine Story and Action to Transform Your Business /​
Montague, Ty, author.
Is your company a storyteller or a storydoer? The old way to market a business was storytelling. But in today's world, simply communicating your brand's story in the hope that customers will listen is no longer enough. Instead, your authentic brand must be evident in every action the organization undertakes. Today's most successful businesses are storydoers. These companies create products and services that, from the very beginning, are manifestations of an authentic and meaningful story, one told primarily through action, not advertising. In True Story, creative executive Ty Montague argues that any business, regardless of size or industry, can embrace the principles of storydoing. Indeed, our best-run companies, from small start-ups to global conglomerates, organize around a coherent narrative that is then broadcast through every action they take (from product design to customer service to marketing). Montague shows why storydoing firms are nimble, more adaptive to change, and more efficiently run businesses.
2013
Pustaka KL @ Keramat
ISBN 
9781422170687
Excerpt: 
Customer relations
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