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00PKL

Davis , Mark M.

2003

Perpustakaan Kuala Lumpur

Excerpt:

Managing Services : Using Technology to Create Value Davis , Mark M.

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Payne, Shelia

1999

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa

ISBN

9780717297405

Excerpt:

Delivering customers service : how to win a competitive edge through managing customer

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