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Delivering satisfaction and service quality : a customer-based approach for libraries

Hernon, Peter Whitman, John R.

2009

Perpustakaan Kuala Lumpur

ISBN

9788184082425

Excerpt:

Reference services (libraries) -- United States -- Management.

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Virtual reference best practices : Tailoring services to your library

Kern, M. Kathleen

2009

Perpustakaan Kuala Lumpur

ISBN

9780838909751

Excerpt:

Electronic reference services (Libraries)

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Googlization of libraries

2009

Perpustakaan Kuala Lumpur

ISBN

9780415483810

Excerpt:

Internet in Library reference services

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Crash course in reference

Ford, Charlotte

2008

ISBN

9781591584636

Excerpt:

Reference services (Libraries) -- Hanbook, manuals, etc.

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The librarian's in ternet survival guide : strategies for the high-tech reference desk

McDermott, Irene E.

2008

Perpustakaan Kuala Lumpur

ISBN

9788170005391

Excerpt:

The librarian's in ternet survival guide : strategies for the high-tech reference desk / McDermott

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The desk and beyond : Next generation reference services

Steiner, Sarah Madden, M. Leslie

2008

Perpustakaan Jabatan

ISBN

9780838909645

Excerpt:

Electronic reference services (Libraries) -- United States

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Virtual reference service : from competencies to assessment

2008

Perpustakaan Kuala Lumpur

ISBN

9781555705282

Excerpt:

Electronic reference service (Libraries) -- Study and teaaching

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Virtual reference service : from competencies to assessment

2008

ISBN

9781555705282

Excerpt:

Electronic reference service (Libraries) -- Study and teaaching

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Cover image for Recommended reference books for small and medium-sized libraries and media centers

Hysell, Shannon Graff

2007

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Lembah Pantai

ISBN

9781591585268

Excerpt:

Reference services (Libraries) -- Handbooks, manuals, etc.

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Reader's advisory guide to nonfiction

Wyatt, Neal

2007

Perpustakaan Kuala Lumpur

ISBN

9780838909362

Excerpt:

Public libraries -- reference services -- United States

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Public services in law libraries : evolution and innovation in the 21st century

2007

Perpustakaan Kuala Lumpur

ISBN

9780789037152

Excerpt:

Law libraries -- Reference services -- United States

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Social software in libraries : building collaboration, communication, and community Online

Farkas, Meredith G.

2007

Table of contents only http://www.loc.gov/catdir/toc/ecip0711/2007004515.html

Perpustakaan Kuala Lumpur

ISBN

9781573872751

Excerpt:

Electronic reference services (Libraries)

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