Contents Goal-setting basics -- Developing goals that work -- The manager's role in setting goals -- Managing goals -- Evaluating goal achievement.

Communicating clearly in writing -- Digital communication -- Communicating via e-mail -- IM : sending messages in an instant -- Precision on paper -- Crafting smart, snappy memos -- The enduring letter -- The report -- Recording meeting minutes -- Oral communication -- The nonverbal nexus -- One-on-one discussions -- Telephone : the rules of engagement -- Conference calls and videoconferencing -- Presenting in public -- Off and running.