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Cover image for Going the extra smile : creating remarkable customer expirence
Going the extra smile : creating remarkable customer expirence
2009
ISBN 
9789810680961
Excerpt: 
Customer services
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Cover image for Selling luxury : connect with affluent customers, create unique experiences through impeccable service and close the sale
Selling luxury : connect with affluent customers, create unique experiences through impeccable service and close the sale
Lent, Robin Tour, Genevieve
2009
ISBN 
9780470457993
Excerpt: 
Customer sevices
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Cover image for The cult of the customer : create an amazing customer experience that turns satisfied customers into customer evagelists
The cult of the customer : create an amazing customer experience that turns satisfied customers into customer evagelists
Hyken, Shep
2009
ISBN 
9780470404829
Excerpt: 
The cult of the customer : create an amazing customer experience that turns satisfied customers
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Cover image for Selling luxury : connect with affluent customers, create unique experiences through impeccable service and close the sale
Selling luxury : connect with affluent customers, create unique experiences through impeccable service and close the sale
Lent, Robin Tour, Genevieve
2009
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780470457993
Excerpt: 
Customer sevices
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Cover image for The quality library : A guide to staff-driven improvement, better efficiency, and happier customers
The quality library : A guide to staff-driven improvement, better efficiency, and happier customers
Laughlin, Sara 1949- Wilson, Ray W.
2008
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur
ISBN 
9780838909522
Excerpt: 
Customer services -- United States
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Cover image for The best service is no service : how to liberate your customers from customer service, keep them happy & control costs
The best service is no service : how to liberate your customers from customer service, keep them happy & control costs
Price, Bill David Jaffe
2008
Perpustakaan Kuala Lumpur
ISBN 
9780470189085
Excerpt: 
The best service is no service : how to liberate your customers from customer service, keep them
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Cover image for The best service is no service : How to liberate your customers from customer service, keep them happy & control costs
The best service is no service : How to liberate your customers from customer service, keep them happy & control costs
Price, Bill David Jaffe
2008
ISBN 
9780470189085
Excerpt: 
The best service is no service : How to liberate your customers from customer service, keep them
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Cover image for The celebrity experience : Insider secrets to delivering red-carpet customer service
The celebrity experience : Insider secrets to delivering red-carpet customer service
Cutting, Donna 1966-
2008
ISBN 
9780470174012
Excerpt: 
The celebrity experience : Insider secrets to delivering red-carpet customer service/ Cutting
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Cover image for Do the right thing : How dedicated employees create loyal customerd and large profits
Do the right thing : How dedicated employees create loyal customerd and large profits
Parker, James F. (James Francis) 1947-
2008
ISBN 
9780132343343
Excerpt: 
Customer services -- United States
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Cover image for What's the secrets?
What's the secrets?
Dijulius, John R. 1964-
2008
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 
9780470196120
Excerpt: 
Customer services
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Cover image for The Brandpromise : How Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!
The Brandpromise : How Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!
Knapp, Duane E.
2008
ISBN 
9780071494410
Excerpt: 
Customer services
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Cover image for When customers think we don't care : ending actions that self-destruct companies, customer service and jobs
When customers think we don't care : ending actions that self-destruct companies, customer service and jobs
Buchanan, Richard W.
2008
ISBN 
9780070138636
Excerpt: 
When customers think we don't care : ending actions that self-destruct companies, customer service
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