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Cover image for Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system
Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system
Johnson, Michael D. (Michael David) Gustafsson, Anders, 1964-
2000
ISBN 
9780787953102
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Improving customer satisfaction, loyalty, and profit : an integrated measurement and management
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Cover image for Relevance regained: From top-down control to bottom-up empowerment
Relevance regained: From top-down control to bottom-up empowerment
Johnson, H. Thomas
1992
ISBN 
9780029165553
Excerpt: 
Customer relations - Data processing
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Cover image for The quality movement: What total quality management is really all about!
The quality movement: What total quality management is really all about!
Drummond, Helga
1992
ISBN 
9780749407537
Excerpt: 
Customer relations
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