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Cover image for The customer challenge :   the inside story of a remarkable transformation in customer service
Johnson, Tom Jakeman, Mark
1997
ISBN 
9780273626336
Excerpt: 
The customer challenge : the inside story of a remarkable transformation in customer service /
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Cover image for Auditing your customer service : the foundation for success
Leppard, John Molyneux, Liz
1994
ISBN 
9780415097321
Excerpt: 
Auditing your customer service : the foundation for success Leppard, John
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Cover image for Delivering quality service : balancing customer perceptions and expectations
Zeithaml, Valarie A. Parasuraman, A. Berry, Leonard L.
1990
ISBN 
9780029357019
Excerpt: 
Delivering quality service : balancing customer perceptions and expectations Zeithaml, Valarie A.
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Cover image for How to turn customer service into customer sales
Katz, Bernard.
1988 1987
ISBN 
9780844231709
Excerpt: 
How to turn customer service into customer sales / Katz, Bernard.
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Peel, Malcolm
1987
Perpustakaan Kuala Lumpur
ISBN 
9781850913047
Excerpt: 
Customer service / Peel, Malcolm
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Cover image for Unleashing excellence : the complete guide to ultimate customer service
Snow, Dennis
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9781932021066
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Unleashing excellence : the complete guide to ultimate customer service Snow, Dennis
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E-service : 24 ways to keep your customers when the competition is just a click away
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Siti Hawa Mohd., Datin Wira, Dr.-
Perpustakaan Kuala Lumpur
ISBN 
9789671869901
Excerpt: 
Customer Service Reinvented : Language Of The Soul / Datin Wira Dr. Hjh. Siti Hawa Mohd Siti Hawa
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Perpustakaan Kuala Lumpur
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Service quality level of DBKL's branch office towards customer satisfaction among Majlis Perwakilan
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Electronic / Digital Magazine
Excerpt: 
address to Oracle Magazine, P.O. Box 1263, Skokie, IL 60076-8263. MAGAZINE CUSTOMER SERVICE oracle
Berita Bandaraya : Bil.12 Disember 2005
Excerpt: 
facilities, improve friendly customer services etc. City Hall will spend a total amount of RM 2 billion, a
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