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Cover image for Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system
Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system
Johnson, Michael D. (Michael David) Gustafsson, Anders, 1964-
2000
ISBN 
9780787953102
Excerpt: 
Improving customer satisfaction, loyalty, and profit : an integrated measurement and management
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Cover image for Business @ the speed succeeding in the digital economy of thought
Business @ the speed succeeding in the digital economy of thought
Gates, Bill
1999
ISBN 
9780140283129
Excerpt: 
Information resource management
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Cover image for Unleashing the killer app : digital strategies for market dominance
Unleashing the killer app : digital strategies for market dominance
Downes, Larry 1959-
1998
ISBN 
9780875848013
Excerpt: 
Information technology -- United States -- Management
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Cover image for Information ecology : mastering the information and knowledge enviroment
Information ecology : mastering the information and knowledge enviroment
Davenport, Thomas H.
1997
ISBN 
9780195111682
Excerpt: 
Information ecology : mastering the information and knowledge enviroment / Davenport, Thomas H.
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Cover image for The new Internet business book
The new Internet business book
Ellsworth, Jill H., 1949- Ellsworth, Matthew V. Ellsworth, Jill H., 1949- Internet business book
1996
ISBN 
9780471141600
Excerpt: 
Industrial management -- Computer network resources
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