Hernon, Peter Whitman, John R.
2001
Perpustakaan Kuala Lumpur
ISBN
9780838907894
Excerpt:
Delivering satisfaction and service quality : a customer-based approach for libraries / Hernon
Relevance:
0.0000
Carlaw, Peggy. Deming, Vasudha Kathleen.
1999
Perpustakaan Kuala Lumpur
ISBN
9780070779747
Excerpt:
The big book of customer service training games : quick, fun activities for training customer
Relevance:
0.0000
Peel, Malcolm
1987
Perpustakaan Kuala Lumpur
ISBN
9781850913047
Excerpt:
Customer services -- Management
Relevance:
0.0000
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