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Cover image for Managing Services : Using Technology to Create Value
Managing Services : Using Technology to Create Value
Davis , Mark M.
2003
Perpustakaan Kuala Lumpur
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Managing Services : Using Technology to Create Value Davis , Mark M.
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Cover image for Unleashing excellence : the complete guide to ultimate customer service
Unleashing excellence : the complete guide to ultimate customer service
Snow, Dennis
2003
ISBN 
9781932021066
Excerpt: 
Unleashing excellence : the complete guide to ultimate customer service / Snow, Dennis
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Cover image for Successful Services Operations Management
Successful Services Operations Management
Metters, Richard King-Metters, Kathryn Pullman, Madeleine
2003
ISBN 
9780324135565
Excerpt: 
Customer services - Management - Case studies
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Cover image for Successful service operations management
Successful service operations management
Metters, Richard King-Metters, Kathryn Pullman, Madeleine
2003
ISBN 
9780324135565
Excerpt: 
Customer services - Management - Case studies
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Cover image for Successful service operations management
Successful service operations management
Metters, Richard King-Metters, Kathryn Pullman, Madeleine
2003
Excerpt: 
Customer services - Management - Case studies
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Cover image for The innovator's dilemma
The innovator's dilemma
Christensen , Clyton M.
2002
ISBN 
9780060521998
Excerpt: 
Customer services
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Cover image for The innovator's dilemma
The innovator's dilemma
Christensen , Clyton M.
2002
ISBN 
9780060521998
Excerpt: 
Customer services
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Cover image for When customers think we dont care : ending action that self-destruct companies, customers service and jobs
When customers think we dont care : ending action that self-destruct companies, customers service and jobs
Buchanan, Richard W.
2002
Perpustakaan Kuala Lumpur
ISBN 
9780074709306
Excerpt: 
When customers think we dont care : ending action that self-destruct companies, customers service
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Cover image for Total access
Total access
McKenna, Regis
2002
ISBN 
9781578512447
Excerpt: 
Customer services
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Cover image for Built for use
Built for use
Donoghue, Karen
2002
Perpustakaan Kuala Lumpur
ISBN 
9780071383042
Excerpt: 
Customer services - Management
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Cover image for Built for use : driving profitability through the user experince
Built for use : driving profitability through the user experince
Donoghue, Karen
2002
Perpustakaan Kuala Lumpur
ISBN 
9780071383042
Excerpt: 
Customer service - Management
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Cover image for When customers think we don't care
When customers think we don't care
Buchanan, Richard W.
2002
Perpustakaan Kuala Lumpur
ISBN 
9780074709306
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Customer services
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