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Cover image for Seven power strategies for building customer loyalty
Seven power strategies for building customer loyalty
Timm, Paul R.
2001
Perpustakaan Kuala Lumpur
ISBN 
9780814405697
Excerpt: 
Customer services
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Cover image for Tips & tactics for serving customers on the internet
Tips & tactics for serving customers on the internet
Cleaver, Joanne Y.
2001
Perpustakaan Kuala Lumpur
ISBN 
9781582300160
Excerpt: 
Customer services
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Cover image for Pengurusan khidmat pelanggan : petua & teknik
Pengurusan khidmat pelanggan : petua & teknik
Rahmat Ismail
2001
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa
ISBN 
9789676111425
Excerpt: 
Customer services
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Cover image for Making it personal
Making it personal
Kasanoff, Bruce
2001
Perpustakaan Kuala Lumpur
ISBN 
9780738205366
Excerpt: 
Customer service
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Cover image for Positively outrageous service : how to delight and astound your customers and win them for life
Positively outrageous service : how to delight and astound your customers and win them for life
Gross, T. Scott.
2001
Perpustakaan Kuala Lumpur
ISBN 
9780446394680
Excerpt: 
Positively outrageous service : how to delight and astound your customers and win them for life
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Cover image for Customer eguity : building and managing relationships as valuable assets
Customer eguity : building and managing relationships as valuable assets
Blattberg, Robert C. Getz, Gary Thomas, Jacquelyn S.
2001
Perpustakaan Kuala Lumpur
ISBN 
9780875847641
Excerpt: 
Customer services - Marketing
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Cover image for Customer equity
Customer equity
Blattberg, Robert C. Getz, Gary
2001
Perpustakaan Kuala Lumpur
ISBN 
9780875847641
Excerpt: 
Customer services - Marketing
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Cover image for E-service
E-service
Zemke, Ron Connellan, Tom
2001
Perpustakaan Kuala Lumpur
ISBN 
9780814406069
Excerpt: 
E-service Zemke, Ron
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Cover image for Customer winback
Customer winback
Griffin, Jill Lowenstein, Michael W.
2001
Perpustakaan Kuala Lumpur
ISBN 
9780787946678
Excerpt: 
Customer services
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Cover image for Customers relationship management : creating competitive advantage through win-win ralationship strategies
Customers relationship management : creating competitive advantage through win-win ralationship strategies
Storhacla, Kaj Lehtinen, Jarmo R.
2001
ISBN 
9780071206785
Excerpt: 
Customers services
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Cover image for Be our guest : perfecting the art of customer service
Be our guest : perfecting the art of customer service
Eisner, Michael D.
2001
ISBN 
9780786853076
Excerpt: 
Be our guest : perfecting the art of customer service Eisner, Michael D.
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Cover image for Delivering satisfaction and service quality : a customer-based approach for libraries
Delivering satisfaction and service quality : a customer-based approach for libraries
Hernon, Peter Whitman, John R.
2001
Perpustakaan Kuala Lumpur
ISBN 
9780838907894
Excerpt: 
Delivering satisfaction and service quality : a customer-based approach for libraries / Hernon
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