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What's the future of business? : changing the way businesses create experiences

Solis, Brian.

2013

Perpustakaan Kuala Lumpur Perpustakaan Medan Idaman

ISBN

9781118456538

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1.0000

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Conversations that sell : collaborate with buyers and make every conversation count

Bleeke, Nancy Noel

2013

Perpustakaan Kuala Lumpur

ISBN

9780814431801

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1.0000

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Likeable business : why today's consumers demand more and how leaders can deliver

Kerpen, Dave.

2013

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780071800471

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1.0000

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Service failure : the real reasons employees struggle with customer service and what you can do about it

Toister, Jeff.

2013

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780814431993

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1.0000

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The customer service solution : managing emotions, trust, and control to win your customer's business

Dasu, Sriram Chase, Richard B.

2013

Perpustakaan Kuala Lumpur

ISBN

9780071809931

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1.0000

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Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement

Paharia, Rajat

2013

Perpustakaan Kuala Lumpur

ISBN

9780071813372

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1.0000

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The customer service survival kit : what to say to defuse even the worst customer situations

Gallagher, Richard s

2013

Perpustakaan Kuala Lumpur

ISBN

9780814431832

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Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work

Grandey, Alicia Diefendorff, James Rupp, Deborah E., 1975-

2013

Perpustakaan Kuala Lumpur

ISBN

9781848729490

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1.0000

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Cover image for The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance

The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance

Mitchell, Dave

2013

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul

ISBN

9781118726839

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1.0000

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Corporate reputation : brand and communication

Fill, Chris Roper, Stuart

2012

Perpustakaan Kuala Lumpur

ISBN

9780273727590

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1.0000

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Customers first : dominate your market by winning them over where it counts the most

Bueno, Bolivar J.

2012

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780071787871

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1.0000

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Uncommon service : how to win by putting customers at the core of your business

Frei, Frances Morriss, Anne

2012

Perpustakaan Kuala Lumpur

ISBN

9781422133316

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1.0000

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