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Reader's advisory guide to nonfiction

Wyatt, Neal

2007

Perpustakaan Kuala Lumpur

ISBN

9780838909362

Excerpt:

Public libraries -- reference services -- United States

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Public services in law libraries : evolution and innovation in the 21st century

2007

Perpustakaan Kuala Lumpur

ISBN

9780789037152

Excerpt:

Law libraries -- Reference services -- United States

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Social software in libraries : building collaboration, communication, and community Online

Farkas, Meredith G.

2007

Table of contents only http://www.loc.gov/catdir/toc/ecip0711/2007004515.html

Perpustakaan Kuala Lumpur

ISBN

9781573872751

Excerpt:

Electronic reference services (Libraries)

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Conducting the reference interview

Ross, Catherine Sheldrick Nilsen, Kirsti Dewdney, Patricia

2002

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9781856044684

Excerpt:

Reference services (Libraries)

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Attracting, educating, and serving remote users through the web

2002

Perpustakaan Kuala Lumpur

ISBN

9781856044615

Excerpt:

Reference services (Libraries)

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Delivering satisfaction and service quality : a customer-based approach for libraries

Hernon, Peter Whitman, John R.

2001

Perpustakaan Kuala Lumpur

ISBN

9780838907894

Excerpt:

Reference services (libraries) -- United States -- Management.

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