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Young adults -- services for -- Malaysia
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Cover image for Assessing service quality : satisfying the expectations of library customers
Assessing service quality : satisfying the expectations of library customers
Hernon, Peter. Altman, Ellen
2010
Perpustakaan Kuala Lumpur
ISBN 
9780838910214
Excerpt: 
Assessing service quality : satisfying the expectations of library customers / Hernon, Peter.
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Cover image for Customer service in an instant : 60 ways to win customers and keep them coming back
Customer service in an instant : 60 ways to win customers and keep them coming back
Bailey, Keith, 1945- Customer relations
2010
Perpustakaan Jabatan
ISBN 
9789833831494
Excerpt: 
Customer service in an instant : 60 ways to win customers and keep them coming back / Bailey
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Cover image for Delivering satisfaction and service quality : a customer-based approach for libraries
Delivering satisfaction and service quality : a customer-based approach for libraries
Hernon, Peter Whitman, John R.
2009
Perpustakaan Kuala Lumpur
ISBN 
9788184082425
Excerpt: 
Delivering satisfaction and service quality : a customer-based approach for libraries / Hernon
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Cover image for The quality library : a guide to staff-driven improvement, better efficiency and happier customers
The quality library : a guide to staff-driven improvement, better efficiency and happier customers
Laughlin, Sara Wilson , Ray W.
2009
Perpustakaan Kuala Lumpur
ISBN 
9788184082463
Excerpt: 
Customer services -- United States
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Cover image for Selling luxury : connect with affluent customers, create unique experiences through impeccable service and close the sale
Selling luxury : connect with affluent customers, create unique experiences through impeccable service and close the sale
Lent, Robin Tour, Genevieve
2009
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780470457993
Excerpt: 
Customer sevices
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Cover image for The quality library : A guide to staff-driven improvement, better efficiency, and happier customers
The quality library : A guide to staff-driven improvement, better efficiency, and happier customers
Laughlin, Sara 1949- Wilson, Ray W.
2008
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur
ISBN 
9780838909522
Excerpt: 
Customer services -- United States
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Cover image for The ownership quotient : Putting the service profit chain to work for unbeatable competitive advantage
The ownership quotient : Putting the service profit chain to work for unbeatable competitive advantage
Heskett, James L.
2008
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 
9781422110232
Excerpt: 
Customer services
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Cover image for A complaint is a gift : Recovering customer loyalty when things go wrong
A complaint is a gift : Recovering customer loyalty when things go wrong
Barlow, Janelle, 1943- Molle
2008
Perpustakaan Jabatan
ISBN 
9781576755822
Excerpt: 
Customer services
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Cover image for A complaint is a gift : Recovering customer loyalty when things go wrong
A complaint is a gift : Recovering customer loyalty when things go wrong
Barlow, Janelle, 1943- Molle
2008
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 
9781576755822
Excerpt: 
Customer services
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Cover image for Program rakan muda
Program rakan muda
Jasiman Ahmad Rahmad Amin
2007
Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak Perpustakaan Internet Bergerak Perpustakaan Kuala Lumpur, Cawangan Sri Pantai Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9789833249930
Excerpt: 
Young adults -- services for -- Malaysia
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Cover image for Program latihan khidmat negara
Program latihan khidmat negara
Jasiman Ahmad Rahmad Amin
2007
Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak Perpustakaan Kuala Lumpur, Cawangan Gombak Setia Perpustakaan Internet Bergerak Perpustakaan Kuala Lumpur, Cawangan Sri Pantai Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9789833249947
Excerpt: 
Young adults -- services for -- Malaysia
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Cover image for Hala tuju remaja
Hala tuju remaja
Jasiman Ahmad Rahmad Amin
2007
Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak Perpustakaan Internet Bergerak Perpustakaan Kuala Lumpur, Cawangan Sri Pantai Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9789833249954
Excerpt: 
Young adults -- services for -- Malaysia
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