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Cover image for The customer service solution : managing emotions, trust, and control to win your customer's business
The customer service solution : managing emotions, trust, and control to win your customer's business
Dasu, Sriram Chase, Richard B.
2013
Perpustakaan Kuala Lumpur
ISBN 
9780071809931
Excerpt: 
Service industries - Management
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Cover image for Stewardship : choosing service over self-interest
Stewardship : choosing service over self-interest
Block, Peter.
2013
Perpustakaan Kuala Lumpur
ISBN 
9781609948221
Excerpt: 
Stewardship : choosing service over self-interest / Block, Peter.
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Cover image for The business solution to poverty : designing products and services for three billion new customers
The business solution to poverty : designing products and services for three billion new customers
Polak, Paul. Warwick, Mal
2013
ISBN 
9781609940775
Excerpt: 
The business solution to poverty : designing products and services for three billion new customers /
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Cover image for Pelancongan di Malaysia : isu-isu penyelidikan terpilih
Pelancongan di Malaysia : isu-isu penyelidikan terpilih
Jabil Mapjabil Kadir Din
2012
Perpustakaan Kuala Lumpur Perpustakaan Lembah Pantai
ISBN 
9789675311857
Excerpt: 
Service industries -- Research -- Malaysia
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Cover image for Uncommon service : how to win by putting customers at the core of your business
Uncommon service : how to win by putting customers at the core of your business
Frei, Frances Morriss, Anne
2012
Perpustakaan Kuala Lumpur
ISBN 
9781422133316
Excerpt: 
Service industries - Management
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Cover image for Service business development : strategies for value creation in manufacturing firms
Service business development : strategies for value creation in manufacturing firms
Fischer, Thomas Gebauer, Heiko Fleisch, Elgar
2012
Perpustakaan Kuala Lumpur
ISBN 
9781107022454
Excerpt: 
Service industries.
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Cover image for How to work for an idiot : revised and expanded with more idiots, more insanity, and more incompetency : survive and thrive without killing your boss
How to work for an idiot : revised and expanded with more idiots, more insanity, and more incompetency : survive and thrive without killing your boss
Hoover, John, 1952-
2012
Perpustakaan Kuala Lumpur Pustaka KL @ Keramat
ISBN 
9789833832637
Excerpt: 
incompetency : survive and thrive without killing your boss / Hoover, John, 1952-
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Cover image for Standard work for lean healthcare
Standard work for lean healthcare
Jackson, Thomas Lindsay, 1949-
2012
Perpustakaan Kuala Lumpur
ISBN 
9781439837412
Excerpt: 
Health Services Administration -- standards -- United States
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Cover image for Service operations management : improving service delivery
Service operations management : improving service delivery
Johnston, Robert, 1953- Clark, Graham, 1949- Shulver, Michael
2012
Perpustakaan Jabatan
ISBN 
9780273740483
Excerpt: 
Service operations management : improving service delivery / Johnston, Robert, 1953-
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Cover image for Service management : operations, strategy, information technology
Service management : operations, strategy, information technology
Fitzsimmons, James A.
2011
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780071289276
Excerpt: 
Service industries - Management
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Cover image for Design at your service : how to improve your business with the help of a designer
Design at your service : how to improve your business with the help of a designer
Vilades, Xenia
2011
Perpustakaan Kuala Lumpur
ISBN 
9788492643561
Excerpt: 
Service industries -- Management.
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Cover image for Working for the state : employment relations in the public services
Working for the state : employment relations in the public services
Corby, Susan, 1941- Symon, Graham
2011
Perpustakaan Kuala Lumpur
ISBN 
9780230278639
Excerpt: 
Working for the state : employment relations in the public services / Corby, Susan, 1941-
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