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Beyond Listening
Beyond Listening
Goebert, Bonnie
2002
ISBN
9780471395621
Excerpt:
Consumers' preferences
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Delivering satisfaction and service quality : a customer-based approach for libraries
Delivering satisfaction and service quality : a customer-based approach for libraries
Hernon, Peter Whitman, John R.
2001
Perpustakaan Kuala Lumpur
ISBN
9780838907894
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Reference services (libraries) -- United States -- Management.
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