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Assessing service quality : satisfying the expectations of library customers

Hernon, Peter Altman, Ellen. Dugan, Robert E., 1952-

2015

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780838913086

Excerpt:

Assessing service quality : satisfying the expectations of library customers / Hernon, Peter

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Running a small library : a how-to-do-it manual for librarians

Moorman, John A., editor

2015

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780838912737

Excerpt:

Running a small library : a how-to-do-it manual for librarians / Moorman, John A., editor

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Leading libraries : how to create a service culture

VanDuinkerken, Wyoma Customer relations.

2015

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780838913123

Excerpt:

Library personnel management.

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Managing with data : using ACRLMetrics and PLAmetrics

Hernon, Peter Dugan, Robert E., 1952- Matthews, Joseph R.

2015

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780838912430

Excerpt:

Library administration -- Statistical methods

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Ecology, economy, equity : the path to a carbon-neutral library

Henk, Mandy

2014

Perpustakaan Kuala Lumpur

ISBN

9780838912171

Excerpt:

Ecology, economy, equity : the path to a carbon-neutral library / Henk, Mandy

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Getting started with evaluation

Hernon, Peter Dugan, Robert E., 1952- author. Matthews, Joseph R., author.

2014

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780838911952

Excerpt:

Library administration -- Decision making

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Useful, usable, desirable : applying user experience design to your library

Schmidt, Aaron Etches, Amanda, 1975-

2014

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780838912263

Excerpt:

Useful, usable, desirable : applying user experience design to your library / Schmidt, Aaron

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The whole library handbook 5 : current data, professional advice, and curiosa about libraries and library services

Eberhart, George M.

2013

Perpustakaan Lembah Pantai

ISBN

9780838910900

Excerpt:

The whole library handbook 5 : current data, professional advice, and curiosa about libraries

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Management basics for information professionals

Evans, G. Edward 1937- Alire, Camila A.

2013

Perpustakaan Kuala Lumpur

ISBN

9781856049542

Excerpt:

Library administration - United States

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Teen craft projects 2

Coleman, Tina Llanes, Peggie.

2013

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780838911525

Excerpt:

ALA Editions, an imprint of American Library Association,

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Cover image for Copyright law for librarians and educators : creative strategies and practical solutions

Crews, Kenneth D.

2012

Perpustakaan Kuala Lumpur

ISBN

9780838910924

Excerpt:

American Library Association,

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No shelf required 2 : use and management of electronic books

Polanka, Sue Polanka, Sue.

2012

Perpustakaan Kuala Lumpur

ISBN

9780838911457

Excerpt:

American Library Association,

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