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Cover image for A complaint is a gift : Recovering customer loyalty when things go wrong
A complaint is a gift : Recovering customer loyalty when things go wrong
Barlow, Janelle, 1943- Moller, Claus 1942-
2008
ISBN 
9781576755822
Excerpt: 
Customer services
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Cover image for A complete and balanced service scorecard : creating value through sustained performance improvement
A complete and balanced service scorecard : creating value through sustained performance improvement
Tyagi, Rajesh K. Gupta, Praveen
2008
Perpustakaan Kuala Lumpur
ISBN 
9780131986008
Excerpt: 
Customer services
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Cover image for We are smarter than me : how to unleash the power of crowds in your business
We are smarter than me : how to unleash the power of crowds in your business
Libert, Barry Spector, Jon
2008
ISBN 
9780132244794
Excerpt: 
Customer services
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