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Cover image for Salesforce.com for dummies
Salesforce.com for dummies
Wong, Tom Kao, Liz
2008
ISBN 
9780470318126
Excerpt: 
Customer relations -- Management
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Cover image for The best service is no service : How to liberate your customers from customer service, keep them happy & control costs
The best service is no service : How to liberate your customers from customer service, keep them happy & control costs
Price, Bill David Jaffe
2008
ISBN 
9780470189085
Excerpt: 
The best service is no service : How to liberate your customers from customer service, keep them
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Cover image for The best service is no service : How to liberate your customers from customer service, keep them happy & control costs
The best service is no service : How to liberate your customers from customer service, keep them happy & control costs
Price, Bill David Jaffe
2008
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 
9780470189085
Excerpt: 
The best service is no service : How to liberate your customers from customer service, keep them
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Cover image for A complete and balanced service scorecard : creating value through sustained performance improvement
A complete and balanced service scorecard : creating value through sustained performance improvement
Tyagi, Rajesh K. Gupta, Praveen
2008
Perpustakaan Kuala Lumpur
ISBN 
9780131986008
Excerpt: 
Service industries -- Management.
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Cover image for Services marketing : people, technology, strategy
Services marketing : people, technology, strategy
Lovelock, Christopher Wirtz, Jochen
2007
Perpustakaan Jabatan
ISBN 
9780132056762
Excerpt: 
Customer services -- Marketing
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Cover image for 50 powerful ways to win and new customers : fast, simple, inexpensive, profitable and proven ideas you can use starting today !
50 powerful ways to win and new customers : fast, simple, inexpensive, profitable and proven ideas you can use starting today !
Timm , Paul R. Timm, Paul R. 50 ways to win new customers.
2006
Perpustakaan Jabatan
ISBN 
9789833246724
Excerpt: 
Customer services
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Cover image for Five star service, one star budget : how to create magic moments for your customers that get you notice, remembered, and referred
Five star service, one star budget : how to create magic moments for your customers that get you notice, remembered, and referred
Heppell, Michael.
2006
ISBN 
9780273707929
Excerpt: 
Customer services -- Management
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Cover image for The power to predict : how real-time businesses anticipate customer needs, create opportunities, and beat the competition
The power to predict : how real-time businesses anticipate customer needs, create opportunities, and beat the competition
Ranadive, Vivek.
2006
ISBN 
9780071450140
Excerpt: 
Customer services
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Cover image for Chief customer officer : getting past lip service to passionate action
Chief customer officer : getting past lip service to passionate action
Bliss, Jeanne
2006
ISBN 
9780787980948
Excerpt: 
Chief customer officer : getting past lip service to passionate action Bliss, Jeanne
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Cover image for 10 clowns don't make a circus-and 249 other critical management success strategies
10 clowns don't make a circus-and 249 other critical management success strategies
Schragis, Steven
2006
ISBN 
9781593375553
Excerpt: 
Customer services
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Cover image for Customer service delivery : research and best practice / Lawrence Fogli , editor
Customer service delivery : research and best practice / Lawrence Fogli , editor
Fogli , Lawrence
2006
ISBN 
9780787976200
Excerpt: 
Customer service delivery : research and best practice / Lawrence Fogli , editor Fogli , Lawrence
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Cover image for Employee management and customer service in the retail industry
Employee management and customer service in the retail industry
Heil, Gary Thomas , Chris
2006
Perpustakaan Kuala Lumpur
ISBN 
9780471723240
Excerpt: 
Employee management and customer service in the retail industry Heil, Gary
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