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Cover image for The death of corporate reputation :   how integrity has been destroyed on Wall Street
Macey, Jonathan R., author
2013
Perpustakaan Kuala Lumpur
ISBN 
9780133039702
Excerpt: 
Financial institutions -- Customer services -- United States
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Cover image for TRUE STORY : How to Combine Story and Action to Transform Your Business /​
Montague, Ty, author.
Is your company a storyteller or a storydoer? The old way to market a business was storytelling. But in today's world, simply communicating your brand's story in the hope that customers will listen is no longer enough. Instead, your authentic brand must be evident in every action the organization undertakes. Today's most successful businesses are storydoers. These companies create products and services that, from the very beginning, are manifestations of an authentic and meaningful story, one told primarily through action, not advertising. In True Story, creative executive Ty Montague argues that any business, regardless of size or industry, can embrace the principles of storydoing. Indeed, our best-run companies, from small start-ups to global conglomerates, organize around a coherent narrative that is then broadcast through every action they take (from product design to customer service to marketing). Montague shows why storydoing firms are nimble, more adaptive to change, and more efficiently run businesses.
2013
Pustaka KL @ Keramat
ISBN 
9781422170687
Excerpt: 
Customer relations
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Kaufman, Ron
2012
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9789810718329
Excerpt: 
Uplifting service : the proven path to delighting your customers, colleagues, and everyone else
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Cover image for No thanks, I'm just looking : sales techniques for turning shoppers into buyers
Friedman, Harry J.
2012
Perpustakaan Kuala Lumpur
ISBN 
9781118153406
Excerpt: 
Customer services.
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Cover image for The Apple experience : the secrets of delivering insanely great customer service
Gallo, Carmine.
2012
Perpustakaan Kuala Lumpur
ISBN 
9780071793209
Excerpt: 
The Apple experience : the secrets of delivering insanely great customer service / Gallo, Carmine.
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Cover image for The social media strategist :   build a successful program from the inside out
Barger, Christopher.
2012
Perpustakaan Kuala Lumpur
ISBN 
9780071768252
Excerpt: 
Customer service.
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Cover image for Winning the customer : turn consumers into fans and get them to spend more
Imbriano, Lou
2012
Perpustakaan Kuala Lumpur
ISBN 
9780071775267
Excerpt: 
Customer services.
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Gregerman, Alan S.
2012
Perpustakaan Kuala Lumpur Perpustakaan Jabatan
ISBN 
9789833832903
Excerpt: 
Customer services
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Cover image for The customer experience edge :   technology and techniques for delivering an enduring, profitable and positive experience to your customers
Soudagar, Reza Iyer, Vinay Hildebrand, Volker
2012
Perpustakaan Kuala Lumpur
ISBN 
9780071786973
Excerpt: 
Customer services - Technological innovations
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Cover image for Uncommon service : how to win by putting customers at the core of your business
Frei, Frances Morriss, Anne
2012
Perpustakaan Kuala Lumpur
ISBN 
9781422133316
Excerpt: 
Uncommon service : how to win by putting customers at the core of your business / Frei, Frances
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Cover image for Customer service management training 101 : quick and easy techniques that get great results
Evenson, Renee, 1951-
2012
Perpustakaan Kuala Lumpur
ISBN 
9780814417157
Excerpt: 
Customer service management training 101 : quick and easy techniques that get great results /
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Cover image for Key account management : tools and techniques for achieving profitable key supplier status
Cheverton, Peter.
2012
Perpustakaan Kuala Lumpur
ISBN 
9780749463519
Excerpt: 
Customer services.
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