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Cover image for Romancing the brand :   how brands create strong, intimate relationships with customers
Halloran, Tim, 1969-
2014
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 
9781118611289
Excerpt: 
Customer relations.
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Cover image for Connect :  how to use data and experience marketing to create lifetime customers
Petersen, Lars Birkholm Person, Ron, 1948- Nash, Christopher.
2014
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9781118963616
Excerpt: 
Customer relations.
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Cover image for Unselling :    stop selling, start connecting
Stratten, Scott
2014
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9781118943007
Excerpt: 
Customer relations.
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Faris Azzaki, 1990- author. Amir Faisal, author. Mohamad Ezrin Shah, editor.
2014
Pustaka KL @ Keramat
ISBN 
9789671186671
Excerpt: 
Customer relations
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Cover image for What's the future of business? : changing the way businesses create experiences
Solis, Brian.
2013
Perpustakaan Kuala Lumpur Perpustakaan Medan Idaman
ISBN 
9781118456538
Excerpt: 
Customer relations.
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Cover image for Conversations that sell : collaborate with buyers and make every conversation count
Bleeke, Nancy Noel
2013
Perpustakaan Kuala Lumpur
ISBN 
9780814431801
Excerpt: 
Customer relations.
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Cover image for Likeable business : why today's consumers demand more and how leaders can deliver
Kerpen, Dave.
2013
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780071800471
Excerpt: 
Customer relations.
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Cover image for Service failure : the real reasons employees struggle with customer service and what you can do about it
Toister, Jeff.
2013
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780814431993
Excerpt: 
Customer relations.
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Cover image for A stakeholder approach to issues management
Boutilier, Robert, 1950-
Offers a fact-based strategy development process for managing issues and controversies. The book shows practitioners how to ground their strategic advice on empirical research that reveals the socio-political dynamics of the issue. It is the first book to approach issues management from a blended application of advances in stakeholder theory and social network analysis. Readers learn how to track the socio-political environment in order to (a) avoid risks and crises, (b) obtain essential environmental scanning information for strategy development or adjustment, and (c) secure the organization's reputation and access to vital resources.
2013 2012
Perpustakaan Kuala Lumpur
ISBN 
9781606490976
Excerpt: 
Customer relations
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Cover image for The customer service solution :    managing emotions, trust, and control to win your customer's business
Dasu, Sriram Chase, Richard B.
2013
Perpustakaan Kuala Lumpur
ISBN 
9780071809931
Excerpt: 
The customer service solution : managing emotions, trust, and control to win your customer's
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Cover image for Loyalty 3.0 :    how big data and gamification are revolutionizing customer and employee engagement
Paharia, Rajat
2013
Perpustakaan Kuala Lumpur
ISBN 
9780071813372
Excerpt: 
Customer relations.
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Cover image for The customer service survival kit :    what to say to defuse even the worst customer situations
Gallagher, Richard s
2013
Perpustakaan Kuala Lumpur
ISBN 
9780814431832
Excerpt: 
The customer service survival kit : what to say to defuse even the worst customer situations /
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