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Assessing service quality : satisfying the expectations of library customers

Hernon, Peter Altman, Ellen. Dugan, Robert E., 1952-

2015

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780838913086

Excerpt:

Public services (Libraries) -- United States -- Evaluation

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New routes to library success : 100+ ideas from outside the stacks

Doucett, Elisabeth, author.

2015

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780838913130

Excerpt:

Public libraries -- Administration.

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Leading libraries : how to create a service culture

VanDuinkerken, Wyoma Customer relations.

2015

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780838913123

Excerpt:

Public services (Libraries)

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Start a revolution : stop acting like a library

Bizzle, Ben Flora, Maria

2015

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780838912676

Excerpt:

Public libraries -- Information technology -- United States -- Case studies

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Managing with data : using ACRLMetrics and PLAmetrics

Hernon, Peter Dugan, Robert E., 1952- Matthews, Joseph R.

2015

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780838912430

Excerpt:

Public libraries -- Statistics

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Public library and other stories

Smith, Ali

2015

Perpustakaan Lembah Pantai

ISBN

9780241248881

Excerpt:

Public libraries -- -- Fiction.

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Laporan Tahunan 2015

Persatuan Perpustakaan Kuala Lumpur

2015

Perpustakaan Kuala Lumpur

Excerpt:

Public Libraries -- Kuala Lumpur

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Getting started with evaluation

Hernon, Peter Dugan, Robert E., 1952- author. Matthews, Joseph R., author.

2014

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780838911952

Excerpt:

Public services (Libraries) -- Evaluation.

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Useful, usable, desirable : applying user experience design to your library

Schmidt, Aaron Etches, Amanda, 1975-

2014

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9780838912263

Excerpt:

Public services (Libraries).

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The public library : a photographic essay

Moyers, Bill D., writer of supplementary textual content Patchett, Ann, writer of supplementary textual content. Dawson, Robert, 1950- Photographs. Selections

2014

ISBN

9781616892173

Excerpt:

Public libraries -- United States -- Pictorial works

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Putting the user first : 30 strategies for transforming library services

McDonald, Courtney Greene

2014

Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul

ISBN

9780838987322

Excerpt:

Public services (Libraries)

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Available:

Laporan Tahunan 2014

Persatuan Perpustakaan Kuala Lumpur

2014

Perpustakaan Kuala Lumpur

Excerpt:

Public Libraries -- Kuala Lumpur

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