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Cover image for The daily you :   how the new advertising industry is defining your identity and your worth
Turow, Joseph.
2011
Perpustakaan Kuala Lumpur
ISBN 
9780300165012
Excerpt: 
Customer services -- Technological innovations.
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Cover image for Customer service
2011
Perpustakaan Kuala Lumpur
ISBN 
9780538740289
Excerpt: 
Customer service /
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Cover image for The power of Foursquare :   7 innovative ways to get customers to check in wherever they are
Gallo , Carmine
2011
Perpustakaan Kuala Lumpur
ISBN 
9780071773171
Excerpt: 
The power of Foursquare : 7 innovative ways to get customers to check in wherever they are /
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Cover image for Perfect phrases for the sales call :   hundreds of ready-to-use phrases for persuading customers to buy any product or service
Brooks, Jeb Brooks, William T., 1945-
2011
Perpustakaan Kuala Lumpur
ISBN 
9780071745048
Excerpt: 
Perfect phrases for the sales call : hundreds of ready-to-use phrases for persuading customers to
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Cover image for Sales & service excellence
Leadbetter, Jane
2011
Perpustakaan Kuala Lumpur
ISBN 
9781852526719
Excerpt: 
Sales & service excellence / Leadbetter, Jane
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Cover image for The hidden power of your customers : four keys to growing your business through existing customers
Carroll, Becky, 1966-
2011
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9781118018217
Excerpt: 
The hidden power of your customers : four keys to growing your business through existing customers /
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Cover image for Beyond the familiar : long-term growth through customer focus and innovation
Barwise, Patrick Meehan, Seán
2011
Perpustakaan Kuala Lumpur
ISBN 
9780470976319
Excerpt: 
Customer services.
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Cover image for Open services innovation : rethinking your business to grow and compete in a new era
Chesbrough, Henry William, 1956-
"The father of Open Innovation is back, this time with his most expansive, most significant book yet. Open Innovation described a new paradigm for the management of industrial innovation in the 21st century: How useful industrial knowledge today is widely distributed around the world and firms must open up to work with external partners to commercialize internal innovations, and allow unused internal ideas to be taken to market by others externally. Chesbrough's forthcoming Open Services Innovation demonstrates how the open innovation approach applies to companies both in the service businesses and those that want to be there. The book explains how companies must make two crucial shifts: one from products to services; and the other from closed to open innovation. Readers will discover: A competitive strategy and approach to business for today's services-based economy; A framework with guiding principles that will enable any business unit, company or industry to experience renewed growth and profits. Four new concepts are introduced and described in detail: Think of Your Business as a Services Business Co-Create with Customers and Partners Extend Services Innovation Outside Your Organization Transform Your Business Model with Services and Open Innovation Also learn about Services Innovation in Large and Smaller Companies, Open Services Innovation for Services Businesses, and Services Innovation in Emerging Economies Chesbrough enlightens his readers by explaining the need to develop a new perspective about business, one that rethinks the business models in a services-based economy. Chesbrough establishes that the future prosperity of companies comes from progressive shift to a largely services-based economy, driven by continued innovation. Chesbrough provides more than anecdotal material on how we must view industries, he leads us to examine how we do business. It is one thing to think of the automobile as a means for transportation, it's another to thing to provide transportation services over a life time"--Provided by publisher.
2011
Perpustakaan Kuala Lumpur
ISBN 
9780470905746
Excerpt: 
Customer services.
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Cover image for Outstanding! : 47 ways to make your organization exceptional
Miller, John G.
2010
Perpustakaan Kuala Lumpur, Cawangan Setiawangsa
ISBN 
9780399156403
Excerpt: 
Customer service
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Timm, Paul R.
2010
Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Internet Bergerak Perpustakaan Jabatan Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9789833246724
Excerpt: 
Customer services
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Cover image for How companies win : profiting from demand-driven business models no matter what business you're in
Kash, Rick Calhoun, David
2010
Perpustakaan Kuala Lumpur
ISBN 
9780062000453
Excerpt: 
Customer service -- Management
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Cover image for C-Scape : conquer the forces changing business today
Kramer, Larry 1950-
2010
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780061984976
Excerpt: 
Customer services
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