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Author

(6)

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Buchanan, Richard W.

(3)

(3)

Vitale, Joe 1953-

(3)

Zanetti, Daniel.

(3)

Aaronson, Kathy

(2)

Cutting, Donna 1966-

(2)

Donoghue, Karen

(2)

Fleming, John H.

(2)

Hammer, Michael

(2)

(2)

(2)

(2)

Whitman, John R.

(2)

Alderman, Jerry D.

(1)

(1)

(1)

Blackshaw, Pete

(1)

(1)

Buckingham, Richard

(1)

(1)

(1)

(1)

De Bonis, J. Nicholas

(1)

Degen, Helmut, 1964-

(1)

(1)

Dijulius, John R. 1964-

(1)

(1)

(1)

Gallo, Carmine.

(1)

Gitomer, Jeffrey H.

(1)

(1)

(1)

Gustafsson, Anders, 1964-

(1)

Hayes, Bob E., 1963-

(1)

Heppell, Michael.

(1)

Hildebrand, Volker

(1)

Horovitz, Jacques

(1)

(1)

(1)

(1)

Jaffe, David, 1963- author

(1)

Johnson, Michael D. (Michael David)

(1)

(1)

Keller, Paulette J.

(1)

Kinni, Theodore B,

(1)

(1)

Md. Ali Berahim

(1)

Md. Asrul Nasid Masrom, Dr., author.

(1)

(1)

Phillips, Robbin

(1)

Pigues, D. Keith

(1)

Power, James D.

(1)

Ranadive, Vivek.

(1)

Reichheld, Fried

(1)

(1)

Robinette, Scott

(1)

(1)

Shedroff, Nathan

(1)

(1)

(1)

(1)

(1)

(1)

(1)

Wilson, Charles

(1)

Yuan, Xiaowei, 1963-

(1)

Zainuddin Zakaria

(1)

(1)

Ziadatul Hidayah Zakaria.

(1)

Format

(70)

Language

(46)

(4)

Library

Perpustakaan Internet Bergerak

Perpustakaan Jabatan

Perpustakaan Kuala Lumpur

Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul

Perpustakaan Kuala Lumpur, Cawangan Setiawangsa

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

Perpustakaan Medan Idaman

Pustaka KL @ Keramat

Shelf Location

Management and Economic

Publication Date

-

(12)

(11)

(10)

(6)

(5)

(5)

(5)

(3)

(3)

(2)

(1)

(1)

(1)

(1)

(1)

(1)

(1)

(1)

Subject

Consumer satisfaction

(55)

Customer relations

(24)

Customer services

(18)

Consumer satisfaction.

(9)

Customer services -- Management

(7)

Customer loyalty

(6)

Services industries -- Customer services

(5)

Services industries -- Management

(5)

Success in business

(5)

(4)

Advertising -- Psychological aspects

(3)

Borton, Bruce, 1886-1967

(3)

Customer services - Management

(3)

(3)

Organizational change

(3)

Organizational effectiveness

(3)

(3)

Social responsibility of business

(3)

Succes in business

(3)

Brand name products -- Marketing

(2)

Customer relations - Management

(2)

Customer relations.

(2)

Customer service

(2)

Customer services.

(2)

(2)

Marketing - Management

(2)

(2)

Reengineering (Management)

(2)

Reference services (libraries) -- United States -- Management.

(2)

Relationship marketing

(2)

Sale management

(2)

Strategic planning

(2)

Strategic planning.

(2)

Business -- Data processing -- Management

(1)

Business referrals.

(1)

Construction industry -- Quality control

(1)

Consumer satisfaction - United States

(1)

Consumer satisfaction -- Statistical methods

(1)

Consumer satisfaction -- United States.

(1)

Consumer satisfaction -- United Statess

(1)

Consumer satisfation

(1)

Creative ability in business.

(1)

Creative thinking.

(1)

Cunsumer satisfaction

(1)

Customer loyalty.

(1)

Customer relations -- Management

(1)

Customer relations management

(1)

Customer service - Management

(1)

Customer services - Technological innovations

(1)

Customer services - United States

(1)

Customer services -- Management

(1)

Customers services

(1)

Employee motivation

(1)

(1)

Government publications -- Malaysia

(1)

Industrial management -- Technological innovations.

(1)

Interpersonal relations

(1)

(1)

Management and Business Studies

(1)

Marketing - Research

(1)

Organizational change.

(1)

Product management.

(1)

Questionnaires.

(1)

Real-time data processing -- Management

(1)

Sales management

(1)

Supervision of employees

(1)

Word - of - mouth advertising

(1)

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Cover image for The ultimate question : driving good profits and true growth

The ultimate question : driving good profits and true growth

Reichheld, Fried

2006

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9781591397830

Excerpt:

Consumer satisfaction

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Cover image for The power to predict : how real-time businesses anticipate customer needs, create opportunities, and beat the competition

The power to predict : how real-time businesses anticipate customer needs, create opportunities, and beat the competition

Ranadive, Vivek.

2006

ISBN

9780071450140

Excerpt:

Consumer satisfaction

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Sell the brand first : how to sell your brand and create lasting customer loyalty

Stiff, Dan.

2006

ISBN

9780071470421

Excerpt:

Consumer satisfaction

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Sell the brand first : how to sell your brand and create lasting customer loyalty

Stiff, Dan.

2006

ISBN

9780071470421

Excerpt:

Consumer satisfaction

Relevance:

0.0000

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Cover image for Amaze your customer! : creative tips on winning and keeping your customers

Amaze your customer! : creative tips on winning and keeping your customers

Zanetti, Daniel.

2006

Perpustakaan Kuala Lumpur, Cawangan Setiawangsa

ISBN

9780749445577

Excerpt:

Consumer satisfaction

Relevance:

0.0000

Available:

Cover image for Amaze your customer! : creative tips on winning and keeping your customers

Amaze your customer! : creative tips on winning and keeping your customers

Zanetti, Daniel.

2006

Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul

ISBN

9780749445577

Excerpt:

Consumer satisfaction

Relevance:

0.0000

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Cover image for Amaze your customer! : creative tips on winning and keeping your customers

Amaze your customer! : creative tips on winning and keeping your customers

Zanetti, Daniel.

2006

ISBN

9780749445577

Excerpt:

Consumer satisfaction

Relevance:

0.0000

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Cover image for The golden apple : how to grow opportunity and harvest success

The golden apple : how to grow opportunity and harvest success

Aaronson, Kathy

2006

ISBN

9780471777823

Excerpt:

Consumer satisfaction

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Cover image for Satisfaction : how every great company listens to the voice of the customer

Satisfaction : how every great company listens to the voice of the customer

Denove, Chris. Power, James D.

2006

ISBN

9781591841647

Excerpt:

Consumer satisfaction

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Cover image for Service strategy: management moves for customer results

Service strategy: management moves for customer results

Horovitz, Jacques

2004

ISBN

9780273675839

Excerpt:

Consumer satisfaction

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Cover image for Value-based marketing for bottom-line success

Value-based marketing for bottom-line success

De Bonis, J. Nicholas Balinski, Eric Allen, Phil

2003

ISBN

9780071396561

Excerpt:

Consumer satisfaction

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Cover image for Business process mapping

Business process mapping

Jacka, J. Mike Keller, Paulette J.

2002

Perpustakaan Kuala Lumpur

ISBN

9780471079774

Excerpt:

Consumer satisfation

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