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Cover image for Services marketing management
Services marketing management
Mudie, Peter Pirrie , Angela
2006
Perpustakaan Jabatan
ISBN 
9780750666749
Excerpt: 
Customer services -- Marketing -- Management.
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Cover image for 10 clowns don't make a circus-and 249 other critical management success strategies
10 clowns don't make a circus-and 249 other critical management success strategies
Schragis, Steven Frishman, Rick
2006
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9781593375553
Excerpt: 
Customer services
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Cover image for Servise is front stage : Positioning services for value advantage
Servise is front stage : Positioning services for value advantage
Teboul, James
2006
ISBN 
9780230006607
Excerpt: 
Customer services -- Management
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Cover image for Measuring customer service effectiveness
Measuring customer service effectiveness
2005
Perpustakaan Kuala Lumpur
ISBN 
9780566085383
Excerpt: 
Customer services - Management
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Cover image for Key account management in financial services
Key account management in financial services
Cheverton, Peter
2005
ISBN 
9780749441876
Excerpt: 
Key account management in financial services/ Cheverton, Peter
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Cover image for Key account management in financial services
Key account management in financial services
Cheverton, Peter
2005
Perpustakaan Kuala Lumpur
ISBN 
9780749441876
Excerpt: 
Key account management in financial services/ Cheverton, Peter
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Cover image for What customers want : using outcome-driven innovation to create breakthrough products and services
What customers want : using outcome-driven innovation to create breakthrough products and services
Ulwick, Anthony W.
2005
Perpustakaan Kuala Lumpur
ISBN 
9780071408677
Excerpt: 
What customers want : using outcome-driven innovation to create breakthrough products and services
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Cover image for The real-time contact center : strategies, tactics and technologies for building a profitable service and sales operation
The real-time contact center : strategies, tactics and technologies for building a profitable service and sales operation
Flusss, Donna
2005
ISBN 
9780814472569
Excerpt: 
Customer services -- Management
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Cover image for What customers want : using outcome-driven innovation to create breakthrough products and services
What customers want : using outcome-driven innovation to create breakthrough products and services
Ulwick, Anthony W.
2005
ISBN 
9780071408677
Excerpt: 
What customers want : using outcome-driven innovation to create breakthrough products and services
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0.0000
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Cover image for The real-time contact center: strategies, tactics and technologies for building a profitable service and sales operation
The real-time contact center: strategies, tactics and technologies for building a profitable service and sales operation
Flusss, Donna
2005
ISBN 
9780814472569
Excerpt: 
Customer services - Management
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Cover image for The real-time contact center: strategies, tactics and technologies for building a profitable service and sales operation
The real-time contact center: strategies, tactics and technologies for building a profitable service and sales operation
Flusss, Donna
2005
Perpustakaan Jabatan
ISBN 
9780814472569
Excerpt: 
Customer services - Management
Relevance: 
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Cover image for Service strategy: management moves for customer results
Service strategy: management moves for customer results
Horovitz, Jacques
2004
ISBN 
9780273675839
Excerpt: 
Service strategy: management moves for customer results/ Horovitz, Jacques
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