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Seven power strategies for building customer loyalty

Timm, Paul R.

2001

Perpustakaan Kuala Lumpur

ISBN

9780814405697

Excerpt:

Customer services

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Pengurusan khidmat pelanggan : petua & teknik

Rahmat Ismail

2001

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa

ISBN

9789676111425

Excerpt:

Customer services

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Delivering satisfaction and service quality : a customer-based approach for libraries

Hernon, Peter Whitman, John R.

2001

Perpustakaan Kuala Lumpur

ISBN

9780838907894

Excerpt:

Delivering satisfaction and service quality : a customer-based approach for libraries / Hernon

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Pelanggan adalah raja : satu panduan praktikal bagi mendapatkan nilai yang lebih daripada apa yang anda bayar

Tschohl, John

1999

Perpustakaan Kuala Lumpur Perpustakaan Jabatan

ISBN

9789837204034

Excerpt:

Customer services

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Unleashing excellence : the complete guide to ultimate customer service

Snow, Dennis

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

ISBN

9781932021066

Excerpt:

Unleashing excellence : the complete guide to ultimate customer service Snow, Dennis

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