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Author

(6)

(5)

Buchanan, Richard W.

(3)

(3)

Vitale, Joe 1953-

(3)

Zanetti, Daniel.

(3)

Aaronson, Kathy

(2)

Cutting, Donna 1966-

(2)

Donoghue, Karen

(2)

Fleming, John H.

(2)

Hammer, Michael

(2)

(2)

(2)

(2)

Whitman, John R.

(2)

Alderman, Jerry D.

(1)

(1)

(1)

Blackshaw, Pete

(1)

(1)

Buckingham, Richard

(1)

(1)

(1)

(1)

De Bonis, J. Nicholas

(1)

Degen, Helmut, 1964-

(1)

(1)

Dijulius, John R. 1964-

(1)

(1)

(1)

Gallo, Carmine.

(1)

Gitomer, Jeffrey H.

(1)

(1)

(1)

Gustafsson, Anders, 1964-

(1)

Hayes, Bob E., 1963-

(1)

Heppell, Michael.

(1)

Hildebrand, Volker

(1)

Horovitz, Jacques

(1)

(1)

(1)

(1)

Jaffe, David, 1963- author

(1)

Johnson, Michael D. (Michael David)

(1)

(1)

Keller, Paulette J.

(1)

Kinni, Theodore B,

(1)

(1)

Md. Ali Berahim

(1)

Md. Asrul Nasid Masrom, Dr., author.

(1)

(1)

Phillips, Robbin

(1)

Pigues, D. Keith

(1)

Power, James D.

(1)

Ranadive, Vivek.

(1)

Reichheld, Fried

(1)

(1)

Robinette, Scott

(1)

(1)

Shedroff, Nathan

(1)

(1)

(1)

(1)

(1)

(1)

(1)

Wilson, Charles

(1)

Yuan, Xiaowei, 1963-

(1)

Zainuddin Zakaria

(1)

(1)

Ziadatul Hidayah Zakaria.

(1)

Format

(70)

Language

(46)

(4)

Library

Perpustakaan Internet Bergerak

Perpustakaan Jabatan

Perpustakaan Kuala Lumpur

Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul

Perpustakaan Kuala Lumpur, Cawangan Setiawangsa

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

Perpustakaan Medan Idaman

Pustaka KL @ Keramat

Shelf Location

Management and Economic

Publication Date

-

(12)

(11)

(10)

(6)

(5)

(5)

(5)

(3)

(3)

(2)

(1)

(1)

(1)

(1)

(1)

(1)

(1)

(1)

Subject

Consumer satisfaction

(55)

Customer relations

(24)

Customer services

(18)

Consumer satisfaction.

(9)

Customer services -- Management

(7)

Customer loyalty

(6)

Services industries -- Customer services

(5)

Services industries -- Management

(5)

Success in business

(5)

(4)

Advertising -- Psychological aspects

(3)

Borton, Bruce, 1886-1967

(3)

Customer services - Management

(3)

(3)

Organizational change

(3)

Organizational effectiveness

(3)

(3)

Social responsibility of business

(3)

Succes in business

(3)

Brand name products -- Marketing

(2)

Customer relations - Management

(2)

Customer relations.

(2)

Customer service

(2)

Customer services.

(2)

(2)

Marketing - Management

(2)

(2)

Reengineering (Management)

(2)

Reference services (libraries) -- United States -- Management.

(2)

Relationship marketing

(2)

Sale management

(2)

Strategic planning

(2)

Strategic planning.

(2)

Business -- Data processing -- Management

(1)

Business referrals.

(1)

Construction industry -- Quality control

(1)

Consumer satisfaction - United States

(1)

Consumer satisfaction -- Statistical methods

(1)

Consumer satisfaction -- United States.

(1)

Consumer satisfaction -- United Statess

(1)

Consumer satisfation

(1)

Creative ability in business.

(1)

Creative thinking.

(1)

Cunsumer satisfaction

(1)

Customer loyalty.

(1)

Customer relations -- Management

(1)

Customer relations management

(1)

Customer service - Management

(1)

Customer services - Technological innovations

(1)

Customer services - United States

(1)

Customer services -- Management

(1)

Customers services

(1)

Employee motivation

(1)

(1)

Government publications -- Malaysia

(1)

Industrial management -- Technological innovations.

(1)

Interpersonal relations

(1)

(1)

Management and Business Studies

(1)

Marketing - Research

(1)

Organizational change.

(1)

Product management.

(1)

Questionnaires.

(1)

Real-time data processing -- Management

(1)

Sales management

(1)

Supervision of employees

(1)

Word - of - mouth advertising

(1)

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Cover image for When customers think we dont care : ending action that self-destruct companies, customers service and jobs

When customers think we dont care : ending action that self-destruct companies, customers service and jobs

Buchanan, Richard W.

2002

Perpustakaan Kuala Lumpur

ISBN

9780074709306

Excerpt:

Consumer satisfaction

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Cover image for Customer Chemistry : how to keep the customers you want-and say "Good-bye" to the ones you don't

Customer Chemistry : how to keep the customers you want-and say "Good-bye" to the ones you don't

Naylor, Mary Greco, Susan

2002

Perpustakaan Kuala Lumpur

ISBN

9780658001444

Excerpt:

Consumer satisfaction

Relevance:

0.0000

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Cover image for Total access

McKenna, Regis

2002

ISBN

9781578512447

Excerpt:

Consumer satisfaction

Relevance:

0.0000

Available:

Cover image for Built for use

Donoghue, Karen

2002

Perpustakaan Kuala Lumpur

ISBN

9780071383042

Excerpt:

Consumer satisfaction

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0.0000

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Cover image for Built for use : driving profitability through the user experince

Built for use : driving profitability through the user experince

Donoghue, Karen

2002

Perpustakaan Kuala Lumpur

ISBN

9780071383042

Excerpt:

Consumer satisfaction

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Cover image for When customers think we don't care

When customers think we don't care

Buchanan, Richard W.

2002

Perpustakaan Kuala Lumpur

ISBN

9780074709306

Excerpt:

Consumer satisfaction

Relevance:

0.0000

Available:

Cover image for Total access

McKenna, Regis

2002

ISBN

9781578512447

Excerpt:

Consumer satisfaction

Relevance:

0.0000

Available:

Cover image for 50 powerful ideas

50 powerful ideas

Timm, Paul R.

2002

Perpustakaan Kuala Lumpur

ISBN

9781564145994

Excerpt:

Consumer satisfaction

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0.0000

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Cover image for Buiding great customer experiences

Buiding great customer experiences

Shaw, Colin Ivens, John

2002

ISBN

9780333990131

Excerpt:

Consumer satisfaction

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Cover image for Customer once client forever : 12 tools for building lifetime business relationships

Customer once client forever : 12 tools for building lifetime business relationships

Buckingham, Richard

2001

ISBN

9780938721826

Excerpt:

Consumer satisfaction - United States

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Cover image for The agenda

Hammer, Michael

2001

ISBN

9780712614566

Excerpt:

Consumer satisfaction

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Cover image for The agenda : what every business must do to dominate the decade

The agenda : what every business must do to dominate the decade

Hammer, Michael

2001

Perpustakaan Kuala Lumpur

ISBN

9780609609668

Excerpt:

Consumer satisfaction

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