Limit Search Results
Leadbetter, Jane
2011
Perpustakaan Kuala Lumpur
ISBN
9781852526719
Excerpt:
Sales & service excellence / Leadbetter, Jane
Relevance:
0.0000
Reis Pinheiro, Carlos Andre, 1940-
2011
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN
9780470647547
Excerpt:
Telecommunication -- Customer services
Relevance:
0.0000
Carroll, Becky, 1966-
2011
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN
9781118018217
Excerpt:
The hidden power of your customers : four keys to growing your business through existing customers /
Relevance:
0.0000
Barwise, Patrick Meehan, Seán
2011
Perpustakaan Kuala Lumpur
ISBN
9780470976319
Excerpt:
Customer services.
Relevance:
0.0000
Chesbrough, Henry William, 1956-
"The father of Open Innovation is back, this time with his most expansive, most significant book yet. Open Innovation described a new paradigm for the management of industrial innovation in the 21st century: How useful industrial knowledge today is widely distributed around the world and firms must open up to work with external partners to commercialize internal innovations, and allow unused internal ideas to be taken to market by others externally. Chesbrough's forthcoming Open Services Innovation demonstrates how the open innovation approach applies to companies both in the service businesses and those that want to be there. The book explains how companies must make two crucial shifts: one from products to services; and the other from closed to open innovation. Readers will discover: A competitive strategy and approach to business for today's services-based economy; A framework with guiding principles that will enable any business unit, company or industry to experience renewed growth and profits. Four new concepts are introduced and described in detail: Think of Your Business as a Services Business Co-Create with Customers and Partners Extend Services Innovation Outside Your Organization Transform Your Business Model with Services and Open Innovation Also learn about Services Innovation in Large and Smaller Companies, Open Services Innovation for Services Businesses, and Services Innovation in Emerging Economies Chesbrough enlightens his readers by explaining the need to develop a new perspective about business, one that rethinks the business models in a services-based economy. Chesbrough establishes that the future prosperity of companies comes from progressive shift to a largely services-based economy, driven by continued innovation. Chesbrough provides more than anecdotal material on how we must view industries, he leads us to examine how we do business. It is one thing to think of the automobile as a means for transportation, it's another to thing to provide transportation services over a life time"--Provided by publisher.
2011
Perpustakaan Kuala Lumpur
ISBN
9780470905746
Excerpt:
Customer services.
Relevance:
0.0000
Rubin, Rhea Joyce, 1950-
2011
ISBN
9781555707316
Excerpt:
Customer services - United States
Relevance:
0.0000
Cooper, Frank, 1938-
2010
ISBN
9780071632881
Excerpt:
Customers services
Relevance:
0.0000
Miller, John G.
2010
Perpustakaan Kuala Lumpur, Cawangan Setiawangsa
ISBN
9780399156403
Excerpt:
Customer service
Relevance:
0.0000
Rickenbacher, Colleen A. Scannell, Edward E.
2010
ISBN
9780071745093
Excerpt:
, boosting problem-solving skills and improving customer service / Rickenbacher, Colleen A.
Relevance:
0.0000
Miller, John G.
2010
ISBN
9780399156403
Excerpt:
Customer service
Relevance:
0.0000
Stefon, Matt In association with Britannica Educational Publishing, Rosen Educational Services
2010
Perpustakaan Kuala Lumpur
ISBN
9781615300174
Excerpt:
In association with Britannica Educational Publishing, Rosen Educational Services
Relevance:
0.0000
Timm, Paul R.
2010
Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Internet Bergerak Perpustakaan Jabatan Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN
9789833246724
Excerpt:
Customer services
Relevance:
0.0000
Select an Action