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Cover image for Successful service operations management
Successful service operations management
Metters, Richard King-Metters, Kathryn Pullman, Madeleine
2003
Excerpt: 
Customer services - Management - Case studies
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Cover image for The innovator's dilemma
The innovator's dilemma
Christensen , Clyton M.
2002
ISBN 
9780060521998
Excerpt: 
Customer services
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Cover image for The innovator's dilemma
The innovator's dilemma
Christensen , Clyton M.
2002
ISBN 
9780060521998
Excerpt: 
Customer services
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Built for use
Donoghue, Karen
2002
Perpustakaan Kuala Lumpur
ISBN 
9780071383042
Excerpt: 
Customer services - Management
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Cover image for Built for use : driving profitability through the user experince
Built for use : driving profitability through the user experince
Donoghue, Karen
2002
Perpustakaan Kuala Lumpur
ISBN 
9780071383042
Excerpt: 
Customer service - Management
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Cover image for 50 powerful ideas
50 powerful ideas
Timm, Paul R.
2002
Perpustakaan Kuala Lumpur
ISBN 
9781564145994
Excerpt: 
Customer services - Management
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Breakaway
Fred, Charles L.
2002
ISBN 
9780787961640
Excerpt: 
Customer services - Management
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Cover image for The complete guide to customer support
The complete guide to customer support
Fleisher, Joe and Read Brendan
2002
ISBN 
9781578200979
Excerpt: 
Customer services - Management
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Cover image for Customers relationship management : creating competitive advantage through win-win ralationship strategies
Customers relationship management : creating competitive advantage through win-win ralationship strategies
Storhacla, Kaj Lehtinen, Jarmo R.
2001
ISBN 
9780071206785
Excerpt: 
Customers relationship management : creating competitive advantage through win-win ralationship
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Cover image for Delivering satisfaction and service quality : a customer-based approach for libraries
Delivering satisfaction and service quality : a customer-based approach for libraries
Hernon, Peter Whitman, John R.
2001
Perpustakaan Kuala Lumpur
ISBN 
9780838907894
Excerpt: 
Delivering satisfaction and service quality : a customer-based approach for libraries / Hernon
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Cover image for The process-centered enterprise: The Power of commitments
The process-centered enterprise: The Power of commitments
Pall, Gabriel R.
2000
ISBN 
9781574442397
Excerpt: 
Customer service
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Cover image for Customer service games for training
Customer service games for training
Roberts-Phelps, Graham
2000
ISBN 
9780566082054
Excerpt: 
Customer service games for training Roberts-Phelps, Graham
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