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Subject: Customer services

Author

Barlow, Janelle, 1943-

(10)

Moller, Claus 1942-

(5)

Gross , Scoot T.

(4)

(4)

Buschken, Joachim

(3)

Zanetti, Daniel.

(3)

Buchanan, Richard W.

(2)

Cheverton, Peter

(2)

Christensen , Clyton M.

(2)

Cutting, Donna 1966-

(2)

(2)

(2)

Schragis, Steven

(2)

(2)

(2)

Ukens, Lorraine L.

(2)

(1)

Amir Faisal, author.

(1)

(1)

Bailey, Keith, 1945-

(1)

Barlow, Nigel May

(1)

Bell, Chip R., author

(1)

Bettencourt, Lance A.

(1)

Bitner, Mary Jo

(1)

(1)

Bush, John, illustrator

(1)

Carroll, Becky, 1966-

(1)

Christensen, Clayton M., author

(1)

Cleaver, Joanne Y.

(1)

Customer relations

(1)

Dijulius, John R. 1964-

(1)

Dillon, Karen (Editor), author

(1)

Doane, Darryl S.

(1)

Duncan, David S., author

(1)

Evenson, Renee, 1951-

(1)

Faris Azzaki, 1990- author.

(1)

Fogli , Lawrence

(1)

(1)

(1)

Gilmore, James H

(1)

Gregerman, Alan S.

(1)

(1)

(1)

(1)

Hall, Taddy, author

(1)

Harris, Elaine K.

(1)

Heskett, James L.

(1)

(1)

(1)

Jaffe, David, 1963- author

(1)

(1)

(1)

(1)

(1)

Kinni, Theodore B,

(1)

Kirschner, Rick

(1)

Knapp, Duane E.

(1)

Kramer, Larry 1950-

(1)

(1)

(1)

Lowenstein, Michael W.

(1)

(1)

(1)

Matinez, Mario. 1967-

(1)

McDonald, Malcolm

(1)

(1)

Md. Ali Berahim

(1)

(1)

Mohamad Ezrin Shah, editor.

(1)

Mooney, P. Kelly

(1)

(1)

(1)

Pine II, B. Joseph

(1)

(1)

(1)

Ranadive, Vivek.

(1)

Roberts-Phelps, Graham

(1)

(1)

Shankman, Peter

(1)

(1)

(1)

(1)

Stewart, Paul, 1966

(1)

(1)

Timm, Paul R. 50 ways to win new customers.

(1)

(1)

(1)

Tyagi, Rajesh K.

(1)

Willingham, Ron

(1)

Wilson, Charles

(1)

Woodburn, Diana

(1)

(1)

Zainuddin Zakaria

(1)

Zeithaml, Valarie A.

(1)

Zemke, Ron, author

(1)

Ziadatul Hidayah Zakaria.

(1)

Format

(97)

Language

(64)

(4)

Library

Perpustakaan Internet Bergerak

Perpustakaan Jabatan

Perpustakaan Kuala Lumpur

Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul

Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak

Perpustakaan Kuala Lumpur, Cawangan Setiawangsa

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

Pustaka KL @ Keramat

Shelf Location

Management and Economic

Publication Date

-

(19)

(15)

(10)

(8)

(6)

(6)

(5)

(4)

(4)

(3)

(3)

(3)

(2)

(2)

(2)

(2)

(1)

(1)

(1)

Subject

Customer relations

(41)

Consumer satisfaction

(16)

Customer loyalty

(10)

Consumer complaints

(9)

Employees -- Training of

(7)

Success in business

(5)

(3)

Creative ability in business

(3)

Customer satisfaction

(3)

Succes in business

(3)

Brand name products

(2)

Business communication

(2)

Customer relations -- Management

(2)

Customer services -- Management

(2)

Diversity in the workplace -- Management

(2)

Financial services industry -- Management

(2)

Industrial management

(2)

Interpersonal communication

(2)

Interpersonal realations

(2)

Interpersonal relations

(2)

(2)

(2)

Marketing -- Key accounts

(2)

Public relations

(2)

Selling -- Key accounts

(2)

Strategic planning

(2)

(1)

Advertising -- Cost effectiveness

(1)

British Telecom

(1)

Business -- Data processing -- Management

(1)

Business logistics

(1)

(1)

Consumer satisfaction.

(1)

Cunsumer satisfaction

(1)

Customer relations.

(1)

Customer services -- Technological innovations

(1)

Customer services -- Terminology

(1)

Diversification in industry

(1)

Employee motivation

(1)

Employee ownership

(1)

(1)

Facebook (Electronic resource)

(1)

High technology -- marketing

(1)

Industries -- Technological innovations

(1)

International Dairy Queen, Inc.

(1)

Internet advertising

(1)

Internet marketing

(1)

(1)

Management games

(1)

Marketing -- Management

(1)

Marketing -- Cost effectiveness

(1)

Marketing key accounts

(1)

Marketing research

(1)

Organizational effectiveness

(1)

Performent -- Measurement.

(1)

Product management

(1)

Real-time data processing -- Management

(1)

Relationship marketing

(1)

(1)

Selling key accounts

(1)

Service industries - Technological innovations

(1)

Service industries -- Management.

(1)

Service industries workers -- Training of

(1)

Services industries - Marketing

(1)

(1)

Small business -- Management

(1)

Social participation -- Economic aspects

(1)

Strategic alliances (Business)

(1)

Technological innovations -- Economic aspects

(1)

Total quality management

(1)

Word -- of-mouth advertising

(1)

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Cover image for Tips & tactics for serving customers on the internet

Tips & tactics for serving customers on the internet

Tips & tactics for serving customers on the internet

Cleaver, Joanne Y.

2001

Perpustakaan Kuala Lumpur

ISBN

9781582300160

Relevance:

1.0000

Available:

Cover image for Pengurusan khidmat pelanggan : petua & teknik

Pengurusan khidmat pelanggan : petua & teknik

Pengurusan khidmat pelanggan : petua & teknik

Rahmat Ismail

2001

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa

ISBN

9789676111425

Relevance:

1.0000

Available:

Cover image for Customer winback

Customer winback

Customer winback

Griffin, Jill Lowenstein, Michael W.

2001

Perpustakaan Kuala Lumpur

ISBN

9780787946678

Relevance:

1.0000

Available:

Cover image for Batteries included! : creating legendary service

Batteries included! : creating legendary service

Batteries included! : creating legendary service

Barlow, Nigel May

2000

Perpustakaan Kuala Lumpur

ISBN

9780712680639

Relevance:

1.0000

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Cover image for Key customers: How to manage them profitably

Key customers: How to manage them profitably

Key customers: How to manage them profitably

McDonald, Malcolm Rogers, Beth Woodburn, Diana

2000

Perpustakaan Kuala Lumpur

ISBN

9780750646154

Relevance:

1.0000

Available:

Cover image for Customer service games for training

Customer service games for training

Customer service games for training

Roberts-Phelps, Graham

2000

ISBN

9780566082054

Relevance:

1.0000

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Cover image for 1,001 ways to keep customers coming back

1,001 ways to keep customers coming back

1,001 ways to keep customers coming back

Greiner, Donna Kinni, Theodore B,

1999

ISBN

9780761520290

Relevance:

1.0000

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Cover image for Delivering customers service : how to win a competitive edge through managing customer relationships successfully

Delivering customers service : how to win a competitive edge through managing customer relationships successfully

Delivering customers service : how to win a competitive edge through managing customer relationships successfully

Payne, Shelia

1999

Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa

ISBN

9780717297405

Relevance:

1.0000

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Cover image for The experience economy

The experience economy

The experience economy

Pine II, B. Joseph Gilmore, James H

1999

ISBN

9780875848198

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1.0000

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Cover image for Profitable customers

Profitable customers

Profitable customers

Wilson, Charles

1999

ISBN

9788175540958

Relevance:

1.0000

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Cover image for Pelanggan adalah raja : satu panduan praktikal bagi mendapatkan nilai yang lebih daripada apa yang anda bayar

Pelanggan adalah raja : satu panduan praktikal bagi mendapatkan nilai yang lebih daripada apa yang anda bayar

Pelanggan adalah raja : satu panduan praktikal bagi mendapatkan nilai yang lebih daripada apa yang anda bayar

Tschohl, John

1999

Perpustakaan Kuala Lumpur Perpustakaan Jabatan

ISBN

9789837204034

Relevance:

1.0000

Available:

Cover image for The customer challenge : the inside story of a remarkable transformation in customer service

The customer challenge : the inside story of a remarkable transformation in customer service

The customer challenge : the inside story of a remarkable transformation in customer service

Johnson, Tom Jakeman, Mark

1997

ISBN

9780273626336

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