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Author

Lunsford, Seleste E.

(4)

Marone , Mark D.

(4)

Bund, Barbara E.

(3)

(3)

Mcgrath, Rita Gunther

(3)

(3)

(3)

(3)

Bergeron, Bryan

(2)

(2)

Brown, Stanley A.

(2)

Donoghue, Karen

(2)

Fleming, John H.

(2)

(2)

Fox, Jeffrey J.

(2)

(2)

(2)

(2)

Schragis, Steven

(2)

(2)

Adamson, Brent, author

(1)

(1)

Alderman, Jerry D.

(1)

Anderson, Kristin

(1)

(1)

Barger, Christopher.

(1)

Benioff, Marc R. 1964-

(1)

(1)

Bhaiya, Rajya Vardhan

(1)

Bleeke, Nancy Noel

(1)

(1)

(1)

Blomqvist, Ralfs

(1)

Boatwright, Peter.

(1)

Boutilier, Robert, 1950-

(1)

(1)

Cagan, Jonathan, 1961-

(1)

(1)

Canhoto, Ana Isabel.

(1)

Carroll, Becky, 1966-

(1)

(1)

Chase, Richard B.

(1)

(1)

Cunningham, Patricia M.

(1)

Customer relations.

(1)

(1)

(1)

Davis , Mark M.

(1)

(1)

Dibeehi, Qaalfa

(1)

Diefendorff, James

(1)

Dixon, Matthew, 1972- author

(1)

(1)

Drummond, Helga

(1)

(1)

Fleisher, Joe and Read Brendan

(1)

Fogli , Lawrence

(1)

Fox, Jeffrey J. 1945-

(1)

(1)

(1)

Gallo , Carmine

(1)

(1)

Gordon, Ian, 1952 June 19-

(1)

Grandey, Alicia

(1)

Greenberg, Paul

(1)

Greenbery, Paul

(1)

(1)

(1)

Gustafsson, Anders, 1964-

(1)

(1)

Halloran, Tim, 1969-

(1)

Havens, John C.

(1)

Hildebrand, Volker

(1)

(1)

Horovitz, Jacques

(1)

(1)

Johnson, H. Thomas

(1)

Johnson, Michael D. (Michael David)

(1)

K Malhotra, Naresh

(1)

(1)

(1)

Keiningham, Timothy L.

(1)

(1)

(1)

(1)

Lee, William G.

(1)

Lehtinen, Jarmo R.

(1)

Macey, Jonathan R., author

(1)

(1)

(1)

(1)

(1)

Michelli, Joseph A., 1960- author

(1)

(1)

Moorman, Christine

(1)

(1)

Nguyen,Bang Xuân; Simkin,Lyndon; Canhoto, Ana Isabel

(1)

Nor Hapiza Mohd Ariffin

(1)

Nykamp, Melinda

(1)

(1)

Parker, James F. (James Francis) 1947-

(1)

(1)

Petouhoff, Dr. Natalie L.

(1)

Pigues, D. Keith

(1)

Pine, B. Joseph.

(1)

Porter, Micheal E.

(1)

(1)

Rai, Alok Kumar, author.

(1)

(1)

Reinartz, Werner J.

(1)

Rickenbacher, Colleen A.

(1)

Rupp, Deborah E., 1975-

(1)

(1)

Scannell, Edward E.

(1)

(1)

Seybold, Patricia B.

(1)

(1)

Sheth, Jagdish N.

(1)

(1)

(1)

Sisodia, Rajendra

(1)

(1)

(1)

Spenner, Pat, author

(1)

Stanton, Anne A.

(1)

(1)

(1)

(1)

Strong, Colin (Business writer)

(1)

Taber, David., 1956-

(1)

Tocquigny, Rick, 1955-

(1)

Toman, Nick, author

(1)

(1)

VanDuinkerken, Wyoma

(1)

Walden, Steven.

(1)

(1)

Wolenik, Marc J.

(1)

(1)

Format

(122)

Language

(90)

(1)

Library

Perpustakaan Jabatan

Perpustakaan Kuala Lumpur

Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul

Perpustakaan Kuala Lumpur, Cawangan Setiawangsa

Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail

Perpustakaan Lembah Pantai

Perpustakaan Medan Idaman

Pustaka KL @ Keramat

Pustaka KL @ PPR Pinggiran Bukit Jalil

Shelf Location

Management and Economic

Publication Date

-

(17)

(15)

(15)

(10)

(9)

(8)

(7)

(6)

(5)

(5)

(4)

(4)

(4)

(4)

(3)

(3)

(2)

(2)

(2)

(1)

(1)

Subject

Customer relations

(28)

Customer relations -- Management

(25)

Customer relations - Management

(18)

Customer relations.

(15)

Sales management

(11)

Consumer satisfaction

(8)

(8)

Management and Business Studies

(7)

Relationship marketing

(6)

Communication in marketing

(5)

Customer services

(4)

Business communication

(3)

Consumer complaints

(3)

Customer loyalty.

(3)

Customer relations -- Management.

(3)

Customer relations -- United States

(3)

Customer relations management

(3)

Customer satisfaction

(3)

Product management.

(3)

Reengineering (Management)

(3)

Relationship marketing.

(3)

Sales management.

(3)

(3)

Strategic planning -- Handbooks, manuals, etc

(3)

Sucess in business

(3)

Branding (Marketing)

(2)

Consumer behavior.

(2)

Consumer satisfaction.

(2)

Consumers' preferences

(2)

Corporate culture.

(2)

Customer relations -- Management

(2)

Customer relations -- Management.

(2)

Customer relations - Management - Data processing

(2)

Customer relations -- Management -- Handbooks, manual, etc.

(2)

Customer services - Management

(2)

Customer services -- Management

(2)

Customer services.

(2)

Customer's preferences

(2)

Customers relations -- management

(2)

Database marketing

(2)

Diversity in the workplace -- Management

(2)

Electronic commerce

(2)

Industrial management

(2)

Information technology -- management

(2)

Internet marketing

(2)

Interpersonal communication

(2)

Interpersonal realations

(2)

(2)

Management information systems

(2)

Management information systems.

(2)

(2)

Marketing -- Management.

(2)

(2)

Sale management

(2)

Sales management -- United States

(2)

Sales personnel -- Training of.

(2)

Selling -- United States

(2)

Service industries - Management

(2)

Social media -- Economic aspects.

(2)

Strategic planning

(2)

Success in business -- United States

(2)

Total quality management

(2)

Airlines -- United States -- Management

(1)

(1)

(1)

Brand name products - Marketing - Management

(1)

Business communication -- blogs

(1)

Business communication-Computer networks

(1)

Business enterprises -- Computer networks.

(1)

Business networks

(1)

Communication in management

(1)

Creative ability in business.

(1)

Customer Reations management

(1)

Customer relation - Management

(1)

Customer relations -- Management -- Data processing.

(1)

Customer relations -- Management.

(1)

Customer relations -- United States

(1)

Customer relations - Data processing

(1)

Customer relations -- Management

(1)

Customer relations -- Data processing

(1)

Customer relations -- Management -- Case studies

(1)

Customer relations -- Management -- Computer programs

(1)

Customer relations -- Management -- Handbooks, manual,

(1)

Customer relations Management

(1)

Customer service - Management

(1)

Customer service -- Management

(1)

Customer service.

(1)

Customer services - Technological innovations

(1)

Customer services -- Management

(1)

Customer services -- United States

(1)

Customers ralations - Management

(1)

Customers relations

(1)

Customers relations - Great Britain

(1)

Customers relations - Great Britain - Case Studies

(1)

Customers relations - Management

(1)

Customers services

(1)

Data interguation (Computer science)

(1)

(1)

Data warehousing

(1)

Digital media -- Management

(1)

Employees - Attitudes

(1)

Executives -- Case studies

(1)

Financial institutions -- Customer services -- United States

(1)

Financial institutions -- Law and legislation -- United States

(1)

Financial institutions -- Public relations -- United States

(1)

Government publications -- Malaysia

(1)

Industrial management - Data processing

(1)

(1)

Interactive marketing

(1)

Internet advertising

(1)

Internet marketing -- management

(1)

Internet marketing.

(1)

Interpersonal relations

(1)

Interpersonal relations.

(1)

Issues management

(1)

(1)

(1)

Library personnel management.

(1)

Location-based services.

(1)

Management -- Social aspects.

(1)

Management games

(1)

Marketing -- Management.

(1)

Marketing - Data processing

(1)

Marketing - Research

(1)

Marketing research

(1)

(1)

Nonverbal communication in the workplace.

(1)

Online social networks -- Economic aspects.

(1)

Online social networks.

(1)

Organizational behavior.

(1)

Organizational change

(1)

Organizational effectiveness

(1)

Organizational effectiveness.

(1)

Procter & Gamble Company -- Management

(1)

(1)

Psychology, Industrial.

(1)

Public relations.

(1)

Public services (Libraries)

(1)

Reputation -- United States

(1)

Sales force.com (Firm)

(1)

Sales management -- United States

(1)

Salesforce ( Online service)

(1)

Selling -- United States

(1)

Service Industries - Technological Innovations - Management

(1)

(1)

Social media -- Computer network resources

(1)

Social media -- Economic aspects.

(1)

Social media -- Marketing.

(1)

Social networks

(1)

Social responsibility of business.

(1)

Southwest Airlines Co. -- Management

(1)

Starbucks Coffee Company -- Management

(1)

Succes in business

(1)

Success in business

(1)

Success in business -- United States.

(1)

Success in business.

(1)

Target marketing

(1)

Technological innovations -- Management

(1)

Technological innovations -- Management.

(1)

Total quality management - Data processing

(1)

Value analysis (Cost control)

(1)

(1)

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Cover image for Creating customer delight : the how and why of crm

Creating customer delight : the how and why of crm

Creating customer delight : the how and why of crm

Seth , Rakesh Seth , Kirti

2005

ISBN

9789834198343

Excerpt:

Customer relations -- Management

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Cover image for Creating customer delight : the how and why of crm

Creating customer delight : the how and why of crm

Creating customer delight : the how and why of crm

Seth , Rakesh Seth , Kirti

2005

Perpustakaan Jabatan

ISBN

9789834198343

Excerpt:

Customer relations -- Management

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Cover image for Creating customer delight : the how and why of crm

Creating customer delight : the how and why of crm

Creating customer delight : the how and why of crm

Seth , Rakesh Seth, Kirti.

2005

ISBN

9789834198343

Excerpt:

Customer relations -- Management

Relevance:

0.0000

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Cover image for Service strategy: management moves for customer results

Service strategy: management moves for customer results

Service strategy: management moves for customer results

Horovitz, Jacques

2004

ISBN

9780273675839

Excerpt:

Service strategy: management moves for customer results/ Horovitz, Jacques

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Cover image for CRM unplugged : realeasing CRM's strategic value

CRM unplugged : realeasing CRM's strategic value

CRM unplugged : realeasing CRM's strategic value

Bligh, Philip Turk, Douglas Porter, Micheal E.

2004

ISBN

9780471483045

Excerpt:

Customer relations - Management - Data processing

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Cover image for Managing customer relationships : a strategic framework

Managing customer relationships : a strategic framework

Managing customer relationships : a strategic framework

Peppers, Don Rogers, Martha

2004

Perpustakaan Kuala Lumpur

ISBN

9780471485902

Excerpt:

Customer relations - Management

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Cover image for Managing customer relationships : a strategic framework

Managing customer relationships : a strategic framework

Managing customer relationships : a strategic framework

Peppers, Don

2004

Perpustakaan Kuala Lumpur

ISBN

9780471485902

Excerpt:

Customer relations - Management

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Cover image for Complaint management : the heart of CRM

Complaint management : the heart of CRM

Complaint management : the heart of CRM

Stauss, Bernd

2004

ISBN

9780324202649

Excerpt:

Customer relations -- Management

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Cover image for Complaint management : the heart of CRM

Complaint management : the heart of CRM

Complaint management : the heart of CRM

Stauss, Bernd

2004

ISBN

9780324202649

Excerpt:

Customer relations -- Management

Relevance:

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Cover image for Complaint management : the heart of CRM

Complaint management : the heart of CRM

Complaint management : the heart of CRM

Stauss, Bernd

2004

Perpustakaan Jabatan

ISBN

9780324202649

Excerpt:

Customer relations -- Management

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Cover image for Customer management excellence

Customer management excellence

Customer management excellence

Faulkner, Mike

2003

ISBN

9780470848531

Excerpt:

Customers relations - Great Britain - Case Studies

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Cover image for Managing Services : Using Technology to Create Value

Managing Services : Using Technology to Create Value

Managing Services : Using Technology to Create Value

Davis , Mark M.

2003

Perpustakaan Kuala Lumpur

Excerpt:

Customer relations - Management

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